We were reasonably happy with Webintellects service and technical support when we moved our sites to them and for the first year most services were efficient and their technical support was fast and accurate. However things got a lot worst over the past 1 year or so and impossible over the past few months. Downtime lasted over 20 consecutive hours, then coming live for a couple of hours followed by more serious downtime. Technical support was fast responding but all they could say was "we are fixing it and will come back to you" or "we apologise for the inconvenience" but nothing worked. we couldn't work like this as it was a constant question mark on how long our sites would be live or not! Finally when we were in the process of migrating our sites to another host, Webintellects had on more serious 8 hour breakdown, meaning no access to our sites. It was such a great relief to move out and see our sites once again up and running under another web host.

Over the past few years, Webintellects has dropped significantly in performance and responsiveness of their servers. I routinely get time-outs on my email connections, and webpages load extremely slowly. Customer service is prompt but not what it used to be (asking for top-level passwords over email?? you should know better). They simply aren't competitive anymore, I'm looking to move my sites elsewhere.

From time to time I do research on my host online. Today I found this review site and thought I would post. I have nothing to say but great things. Their VPS plan is awesome. I get something that is like my own server and they manage it. Plus we have yet to be down that I know of in the 4 years or so we have been with them. The guy who said he had a 4 day outage obviously was never a customer. I laughed when I read that. I have never had to wait more the an hour to get things fixed and I have support logs to show this. Maybe a child who was made about something they did posted that.

I do a a lot of business online and my email is a MUST. They do not let me down. Highly recommended.

VPS was up for one week before it crashed and spent 4 days down. When it did come back up, hard drives were corrupt. Stay away!

we recently moved to webintellects because we heard so many good things about them. I have to tell you, their customer support is pretty good. Calls are answered promptly during business hours, e-mails are responded to within a half hour. But here is the real issue:
Our website went down consistently or was really slow. Using control panel would crash the website. Called up support and they said that there was a problem with some software and it would take a week to fix. Very unimpressed. This is business and each day website is down, we loose business.
Very Unhappy Customer !!

I have been with webintellect over a year. I have had minor glitches but they have all been resolved very effectively by the host. And face it! YOU WILL have some problems with your website at some point or the other - the point is with webintellect you have a very professional web host on your side. They have even helped my out with suggestions when I had problems on my scripts.

During the first month, they were good but after that my site was going down a lot. They weren't of much help, saying that I was putting a big load on server, etc...

They had other excuses. I got fed up and left them. I don't recommend this host.

Excellent support, good reliability at a fair price. I now have five domains with them. I have been burned by others in the past but rely heavily on WebIntellects to deliver, and they consistently have performed for my domains over the past two years. I highly recommend them.

have been using Webintellects for approximately 7 months now and have been completely satisfied. I will mention that my site and email does not get a lot of traffic, but in that 7 months I have only had one problem. That problem, I believe, was something that was my fault, but I sent an email to their support department. Within a very short amount of time I had a PERSONAL response that the issue had been resolved. I got no automated email with tips on troubleshooting the problem, but someone actually looked at my issue, solved it, and got back to me in a a few hours (I sent the email at 9AM EST and had the issue resolved email at 12:30PM EST). Considering they open at 8:AM PST, that means they got to my issue and resolved it within one hour of opening for the day. If their phone support is anything like their email (I have spent days trying to get issues resolved with bigger companies such as Dell), I suspect I could have had a fix much quicker.

To top this all off, I replied to their email asking if I had done something wrong or what happened, and in the same amount of time, had another PERSONAL response from a friendly technician.

In my opinion, what makes a company great is not always the products. If I get great support, I become a loyal customer, and I have with WebIntellects. I have just convinced my employer to switch from their current provider (no names, but it took 6 people and 2 hours to even find the right person to talk to, much less address the problem) to WebIntellects.

As for the actual product, I find all the admin consoles easy to use, quick and never had any problems. Their hosting has never had problems and email has never been down. The account setup was free (I should have mentioned that, I am using the Linux Platinum package) and very easy as well as quick.

At this time I can not say enough good things about WebIntellects, and honestly do not have a single con for them.