Startlogic Reviews
Startlogic : Startlogic Reviews : Forget about support
Apr 26, 2006 by [hidden] ()
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to this review here I had recently moved web hosting services to Startlogic from Challengehost as Challengehost were double billing me and never replied to my emails until the last one that said I was dumping them.
So I signed up with Startlogic and instead of a great first experience, I went from the frying pan into the fire. If only I had known. I did research around looking at reviews but I guess that didn't help me much!
They made an easy switch very difficult. They set up my account fast, I'll give them that but they didn't do anything about transferring the domain registrar. I followed instruction and all they had to do was send an email to my old registrar. Now keep in mind, I didn't know who my old registrar was because I was through a reseller and had no idea about registrars as the time.
So I would send them email, they'd open a support ticket, I waited a week with no response and no action. I then went onto their online chat and was told that I was responsible for changing dns settings at the old registrar but even though I explained that I had no access to this registar to change anything, they insisted it was up to me. I then though (silly me) that a phone call to their support phone line would cure this. Nope, the fella there was quite unhelpful and not pleasant about it either, and he insisted that this was my responsibility.
I actually had to go to Godaddy.com and pay to have my domain transferred over to them so I could at least access the settings and change the dns settings to startlogic. When all was said and done, startlogic then sent me an email indicating they were transferring my domain registrar. Too little too late. Grrr. So anyway, I paid for a year and I will stay for a year but between now and then, I'll be searching long and hard for everything I want in a web hosting company.