Reviews of WestHost
WestHost : User ReviewsWeb Host Site: http://www.westhost.com/
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WestHost web hosting plans listed at Best Host Ratings:
- Starter
$7.95 / month, 600 MB Space, 10.0 GB transfer - Value
$13.95 / month, 1200 MB Space, 20.0 GB transfer - Deluxe
$18.95 / month, 2500 MB Space, 35.0 GB transfer - Ultimate
$27.95 / month, 5000 MB Space, 80.0 GB transfer - Reseller 1
$40.95 / month, 4000 MB Space, 20.0 GB transfer - Reseller 2
$69.95 / month, 10000 MB Space, 40.0 GB transfer - Reseller 3
$99.95 / month, 20000 MB Space, 70.0 GB transfer - Reseller 4
$159.95 / month, 40000 MB Space, 120.0 GB transfer
WestHost average Uptime 99.851%
Based on 1104 days of uptime monitoring of 2 web sites hosted with WestHost
Click here for complete reliability report
get a big trouble with their upgrade
posted on May 31, 2008 by HiddenUser email: Hidden
Web site: Hidden
Used the services of WestHost for: Hidden
Date when last hosted by WestHost (as of May 31, 2008): Hidden
WestHost Web Hosting Plan used: Hidden
Customer support rating: 4
Webhost Technical quality rating: 3
WestHost Web hosting services Cost/Value rating: 6
Web hosting provider Overall rating: 5
Here is our case after WestHost upgrade to 3.0 platform – read our ticket below. We have to replace our index page with a UNDERCONSTRUCTION page because if we don’t most of our PHP code will display. Hope it helps U when looking for host.
My 1st ticket
Our site was down yesterday. We have chatted live with Keara and Clay to solve this problem but our site is still down. Please inform us what is going on and when our site will be back to normal. Our business has stopped since yesterday because the site was completely down.
My 2nd ticket
I have lived chat and created ticket ask for support to solve our problem but got no response with the ticket we created and our site is still down. We can not wait any more. We want to our money back!
Westhost reply
Thank you for contacting WestHost. I apologize for the delay in response. I'm sorry to hear your site is down. It looks like your account was upgraded to our 3.0 platform. There have been 3 email sent out to the email address on file prior to the upgrade to let you know what applications were going to be upgraded. You can still log into our Client Upgrade Information Tool at
https://v3upgrade.west-datacenter.net/whlogin.php to see what was upgraded. Even if the PHP version was not upgraded, there was a new installation of your existing version. That means any setting you had in the PHP.ini file would have been set back to the defaults.
We try to make sure that you have adequate information regarding any upgrades we might perform so that you or your developer might prepare for any changes. It looks like you will want to have a the developer who designed your site take a look at what settings they need changed to make the site function with the new installation of PHP. I know that PHP is working properly, because you can get to this page:
http://yoursite.com/phpinfo.php. If PHP wasn't working, that page would not display. The problem lies in the coding for your website and the necessary changes that may need to be made in the php.ini file.
Please let me know if there is anything else I can do for you.
Best regards,
Keara Balls
Technical Support Representative
WestHost Inc.
Phone: 1-800-222-2165
Fax: 435-755-3449
My 3rd ticket
we had paid one year in advance for our account for second bill. Our site has been down for 2 days. We have chatted live but the problem has not been resolved. We created 2 tickets to ask for support in getting our site back and get no response.
The site is completely down therefore our business has stopped because of inattentiveness from Westhost. We want our money back!
Westhost reply
I apologize for the inconvenience of your site being unreachable to you. When I go to the URL, the site seems to come up just fine for me. I see a white "under construction" page. That page was not put there by WestHost, so I would have to assume it was put there either by you or your developer. Are you still unable to reach your site?
As for you request for a refund, refunds are only available during the first 30 days of your initial order. At no other time is a refund available.
If you have any other questions or concerns, please feel free to contact me again.
Best regards,
Reed Cardon
Technical Support Representative
WestHost Inc.
Phone: 1-800-222-2165
Fax: 435-755-3449
Webhost can reply to this review here
Used to be good, now bad!
posted on Mar 07, 2008 by NickUser email: Hidden
Web site: worldwidepimpin.com
Used the services of WestHost for: 1 year - 3 years
Date when last hosted by WestHost (as of Mar 07, 2008): Less than 3 months ago
WestHost Web Hosting Plan used: Hidden
Customer support rating: 2
Webhost Technical quality rating: 2
WestHost Web hosting services Cost/Value rating: 4
Web hosting provider Overall rating: 1
You will notice that the old reviews are positive. They used to be a great host, but in recent times have changed. My site speed has rapidly declined as they over sell their bandwidth. Every attempt to fix the issue was riddled with excuses and the worst thing is if you read their policies, NO REFUNDS. So even though their service has declined you don't get your money back! Stay clear of them and save yourself the time, money, and hassle!
Webhost can reply to this review here
Westhost is a great choice
posted on Feb 01, 2008 by JackUser email:
Web site: www.differenttastes.com
Used the services of WestHost for: over 3 years
Date when last hosted by WestHost (as of Feb 01, 2008): Current customer
WestHost Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
WestHost Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I have never minded paying a little more for reliable business services. My hosting company is a vital partner and Westhost has proven it takes care of my needs. I don't know what else to say - but they rock. Network speed and reliability of the servers. Daily backups. Live chat, online manuals, newletters, all the apps I need. Great choice for any serious business.
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All time favorite
posted on Jan 25, 2008 by Tod AbbottUser email: Hidden
Web site: www.almost-everything.com
Used the services of WestHost for: over 3 years
Date when last hosted by WestHost (as of Jan 25, 2008): Current customer
WestHost Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
WestHost Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 9
I'm a web designer/developer who has been using Westhost to host my and my clients' sites for years. They offer great features in their Virtual Private Server packages that make my job easier. Uptime is very good, and when problems do arise they offer strong support. While supporting more than 30 sites with them, I have to deal with tech support on a monthly basis, and it is normally quick and always helpful.
Webhost can reply to this review here
No Tech Support
posted on Nov 14, 2007 by DabbyUser email: Hidden
Web site: Hidden
Used the services of WestHost for: over 3 years
Date when last hosted by WestHost (as of Nov 14, 2007): Current customer
WestHost Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
WestHost Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 2
They used to be good. Then they messed up my account information after a beta upgrade--they claim I am using 152% of my allotted disk space, when I am only using around 50% (confirmed by a tech). I keep receiving emails that my site will soon not work if this continues. I submitted a help ticket, but instead of receiving any help, I got an email from a sales rep stating that I should solve my problem by upgrading to a more expensive plan. Then he marked my ticket as "resolved," even though nothing has been resolved, and I continue to get the warning e-mails. I am switching soon; I am so done with inferior customer support (or sales teams taking over tech support--what is that??).
Webhost can reply to this review here
technical support
posted on Feb 12, 2006 by AnonymousUser email: Hidden
Web site: Hidden
Used the services of WestHost for: 3 months - 1 year
Date when last hosted by WestHost (as of Feb 12, 2006): Current customer
WestHost Web Hosting Plan used: Hidden
Customer support rating: 7
Webhost Technical quality rating: 5
WestHost Web hosting services Cost/Value rating: 8
Web hosting provider Overall rating: 7
I host my storefront using Miva 5 with Westhost upon importing the data roughly 14MB and at the middle of it the server stated: application timed out. I contact tech support, over two weeks they can't solve the problem. they blame on Miva. it takes over 5 differences tech support and you will going nowhere. Each time you contact them you will get a ticket and different tech support.
Webhost can reply to this review here
It is true
posted on Aug 17, 2004 by George ElliottUser email: n/a
Web site: n/a
Used the services of WestHost for: N/A
Date when last hosted by WestHost (as of Aug 17, 2004): N/A
WestHost Web Hosting Plan used: n/a
Customer support rating: 10
Webhost Technical quality rating: 9
WestHost Web hosting services Cost/Value rating: 8
Web hosting provider Overall rating: 9
I agree. They did have a meltdown and they did recover. I use Karen's Net Monitor to watch both commercial domains hosted with them. The uptime for each is now at least 4 nines.
Webhost can reply to this review here
They are good now
posted on Dec 01, 2003 by Ali KhanUser email: n/a
Web site: n/a
Used the services of WestHost for: 3 months - 1 year
Date when last hosted by WestHost (as of Dec 01, 2003): Current customer
WestHost Web Hosting Plan used: n/a
Customer support rating: 9
Webhost Technical quality rating: 9
WestHost Web hosting services Cost/Value rating: 9
Web hosting provider Overall rating: 9
While WestHost did suffer setbacks after installing 2.0 They have rebounded and are quite stable. Speed for the most part is not an issue when accessing the site etc, though in the CPanel and FTP one does have the occassional wait
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