I've been hsoting witht hese guys for almost two years now. Hardly any downtime, and when there was some it was usually scheduled maintenance/upgrades. Speed: well... it's premium! On my Cox connection from home I get 380k/sec on downloads. Support:Tickets usually answered within 10 minutes. Phone support always picks up too :) They also have a forum setup so that you can interact with other customers before & after signup. You will see that I'm not the only satisfied customer! You won't go wrong with these guys!