Reviews of Verio
Verio : User ReviewsWeb Host Site: http://www.verio.com/
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Verio web hosting plans listed at Best Host Ratings:
- Bronze
$20.95 / month, 250 MB Space, 7.5 GB transfer - Windows 2003 Bronze
$20.95 / month, 250 MB Space, 7.5 GB transfer - Cyberstand
$29.95 / month, 250 MB Space, 7.5 GB transfer - Silver
$45.80 / month, 300 MB Space, 10.0 GB transfer - Windows 2003 Silver
$45.80 / month, 300 MB Space, 10.0 GB transfer - E-Vendor
$74.95 / month, 300 MB Space, 10.0 GB transfer - Gold
$91.65 / month, 350 MB Space, 12.5 GB transfer - Windows 2003 Gold
$91.65 / month, 350 MB Space, 12.5 GB transfer - Windows 2003 Platinum
$109.12 / month, 1200 MB Space, Unlimited transfer - Platinum
$119.15 / month, 1200 MB Space, Unlimited transfer - Marketplace
$124.95 / month, 350 MB Space, 12.5 GB transfer - VPS v2 Standard
$149.95 / month, 1250 MB Space, Unlimited transfer - Windows 2000 Marketplace
$159.95 / month, 350 MB Space, 12.5 GB transfer - VPS v2 Pro
$249.95 / month, 2500 MB Space, Unlimited transfer - VPS v2 Pro Plus
$449.95 / month, 5000 MB Space, Unlimited transfer
Verio average Uptime 99.926%
Based on 2336 days of uptime monitoring of 1 web sites hosted with Verio
Click here for complete reliability report
Pathetic service from a once good company
posted on Dec 17, 2011 by HiddenUser email: Hidden
Web site: Hidden
Used the services of Verio for: over 3 years
Date when last hosted by Verio (as of Dec 17, 2011): Current customer
Verio Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Verio Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 1
We had many hours of outage on both our website and mailserver over the month of November 2011 and each time we logged it we were told it was a server problem. Verio's so called uptime guarantee provides for a fairly nominal credit if they do not meet their uptime guarantees. When a claim was made they replied saying "The physical machine did not experience any interruption. Unfortunately, the downtime that was experienced would not be covered under the SLA". Strange.... as every time we logged a problem we were told it was a problem with the server. Down again today with a total downtime so far for December 2011 of over ten hours. Want to speak to a supervisor? They suggest calling back after 9am EST!..... So are there no supervisors on duty? We have been with Verio since 1997 (or Tabnet as it was back then) and it is certainly time now to give up and move. Sadly the service has dropped to be at the very, very, very poor end of the scale. If you are looking for a hosting service don't start with Verio.
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Very bad experience with Verio
posted on Dec 14, 2011 by HiddenUser email:
Web site: www.ivo.com
Used the services of Verio for: over 3 years
Date when last hosted by Verio (as of Dec 14, 2011): Current customer
Verio Web Hosting Plan used: Basic
Customer support rating: 1
Webhost Technical quality rating: 1
Verio Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
Email stopped working. People trying to email me said it was bouncing...so, I called Verio and logged and problem. No response. I then went online and posted the problem. I got an automated email response. Then I went to the online chat and got no help. I went back to the phones (this is all going on over a two week period) and called again this time demanding a supervisor. He told me there's nothing he could do, it was int he hands of the system administrators which he can't' talk to or send email messages to. I ask him what I was supposed to do when my business depended on people sending me emails - lots of damage already with over two weeks of bouncing emails - and his answer was to open a new account with Verio. Amazing. I have no idea how to get to a human being there who can solve the problem. I'm going to fire them...but I can tell you, they won't care. Really bad company with the worse service I've ever experienced.
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No Server , No service, No customer report, No one...
posted on Dec 13, 2011 by HiddenUser email: Hidden
Web site: Hidden
Used the services of Verio for: 3 months - 1 year
Date when last hosted by Verio (as of Dec 13, 2011): Current customer
Verio Web Hosting Plan used: Bronze
Customer support rating: 3
Webhost Technical quality rating: 3
Verio Web hosting services Cost/Value rating: 4
Web hosting provider Overall rating: 1
Our host located in Verio is not response all day. We PING all times and receive nothing.
All time we send a support ticket, no one answer.
I waiting all day to recover our data, and work with our company email.
All people here are stressed and a lot of money we lost.
Is someone have some information about this server, and what is happening i´ll be very glad.
Thanks for all attention,
Alex
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Time for a switch
posted on Nov 30, 2011 by AC LockyerUser email:
Web site: www.ProBizGuide.com
Used the services of Verio for: over 3 years
Date when last hosted by Verio (as of Nov 30, 2011): Current customer
Verio Web Hosting Plan used: various
Customer support rating: 4
Webhost Technical quality rating: 7
Verio Web hosting services Cost/Value rating: 7
Web hosting provider Overall rating: 5
Tech support has been outsourced to the cheapest and poorest of Indian call centers. Response time is poor. Cant reach anyone by phone for three weeks now. It is dead, poke it with a stick.
I have been with Verio since 2000 and I had an AWESOME experience until the last 12 months. I cant defend them anymore.
Now if I could just get someone on the line to access my account so I can get my sites back up temp and change my domain names to another service and start over.
I have been on hold for over 2 hours so far today.
AC
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Worst service
posted on Nov 28, 2011 by HiddenUser email: Hidden
Web site: Hidden
Used the services of Verio for: over 3 years
Date when last hosted by Verio (as of Nov 28, 2011): Current customer
Verio Web Hosting Plan used: VWS
Customer support rating: 1
Webhost Technical quality rating: 1
Verio Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
Our Verio webhost has been for 5 days and the clueless tech support just keep repeating that they have no idea when it will be back up. The first 3 times that I called, the tech support which is based in India did not even give me a case number. It was on the fourth try via email that I received an automated but useless case id. This company has been going downhill ever since they sold to NTT and have been paring back staff and servers.
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Why would anyone use Verio?
posted on Nov 24, 2011 by HiddenUser email: Hidden
Web site: Hidden
Used the services of Verio for: over 3 years
Date when last hosted by Verio (as of Nov 24, 2011): Current customer
Verio Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Verio Web hosting services Cost/Value rating: 8
Web hosting provider Overall rating: 1
Now looking for a new hosting company with US based technical support. As a customer since 1997, we stuck through some difficult Verio problems in the past. Now their tech support in the Philippines is unable to resolve ANY issues directly. Should have left years ago!
If you like problems and their associated stress, you will love Verio.
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STAY AWAY!
posted on Oct 27, 2011 by HiddenUser email: Hidden
Web site: Hidden
Used the services of Verio for: over 3 years
Date when last hosted by Verio (as of Oct 27, 2011): Current customer
Verio Web Hosting Plan used: Linux Enhanced
Customer support rating: 1
Webhost Technical quality rating: 1
Verio Web hosting services Cost/Value rating: 4
Web hosting provider Overall rating: 3
We are designing high-end websites for significant companies and we had selected carefully VERIO for our hosting needs. We have been with VERIO some 5 years now. Back at that time VERIO was great. All problems were resolved quick and easy. Now... A TOTAL DIFFERENT CASE. Currently we have a problem with a major client (that VERIO created) and we are trying to fix it as smoothly as possible. After lots of calls and tickets I just found out that their customer support is now in Philippines!!! Their staff there has NO (but NONE) knowledge of anything related to hosting and servers!!!! Their English is just basic and communication is very, very limited. I am VERY angry with them because after 20 years, we are getting embarrassed to our client because of VERIO and their lack of any professionalism. And the problem still exists... PLEASE SPREAD THE WORD! Such companies should be banned and close!!!!! Honestly, STAY AWAY!!!!
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Tech Support Went WAY DOWNHILL FAST
posted on Aug 30, 2011 by Longtime Verio CustomerUser email:
Web site: Hidden
Used the services of Verio for: over 3 years
Date when last hosted by Verio (as of Aug 30, 2011): Over 3 years ago
Verio Web Hosting Plan used: VPS Basic
Customer support rating: 6
Webhost Technical quality rating: 4
Verio Web hosting services Cost/Value rating: 7
Web hosting provider Overall rating: 8
I have been a customer of Verio for over 10 years, with various companies both my own and employers. I used to rant about the quality of their service, uptime, and especially tech support, but it's changed dramatically. They used to have extremely knowledgeable tech support staff that usually taught me a thing or two. For the last several months I get tech support people who haven't a clue and who's foreign accents are so thick I have to ask them to repeat themselves three times just to get a sentence clear. They don't even come close to speaking fluent English, and now complete case reports and Case ID numbers just disappear. I call back after talking with three different people and there's absolutely no record of previous communications some of which include serious hacking breaches from Russia and China. No trace whatsoever of anything that was said, reports, communications. Verio used to make me and my employers look good to our clients. Now they make us an embarrassment to them. It's a shame. I can no longer recommend them at all, let alone rant about how awesome they are like I did in the past
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inexplicable lack of responses
posted on Aug 29, 2011 by HarveyUser email:
Web site: www.gempire.com
Used the services of Verio for: over 3 years
Date when last hosted by Verio (as of Aug 29, 2011): Current customer
Verio Web Hosting Plan used: n/a
Customer support rating: 1
Webhost Technical quality rating: 1
Verio Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
As they have a facility in the DC area, they could have been affected by Irene. We have been down since Saturday, and we cannot even get someone to let us know what the problem is and when it will be resolved. And we pay for this privilege? I can't leave them soon enough. And a good thing our email is hosted elsewhere. PS - Their site is working, so how about that for priorities. No back up plan for paying customers!
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Down 9 times in 2 months
posted on Aug 18, 2011 by HiddenUser email: Hidden
Web site: n/a
Used the services of Verio for: 1 year - 3 years
Date when last hosted by Verio (as of Aug 18, 2011): Current customer
Verio Web Hosting Plan used: premium
Customer support rating: 2
Webhost Technical quality rating: 1
Verio Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 2
Extremely unreliable and down almost 15% of the time. Hardest part is that I have to check on my website every day to ensure it is still up. VERIO IS HORRIBLE.
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