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Appalling service and support
posted on Apr 22, 2008 by andreaUser email: n/a
Web site: Submitted but not made public
Used the services of ValueWeb for: over 3 years
Date when last hosted by ValueWeb (as of Apr 22, 2008): Current customer
ValueWeb Web Hosting Plan used:
Customer support rating: 1
Webhost Technical quality rating: 1
ValueWeb Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 1
Took 2 phone calls, 1 email, and 2 weeks wait time to get an answer back on a very simple question - and the answer was "we can't help you".
FTP connections constantly broken. When they moved servers, they didnt' move files so the whole site broke.
One of the worst services I've ever had to work with (my client uses them so I was stuck working with them). I lost money because of all the time spent messing around with their horrible support and bad service.