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Mostly good! - email can be problematical
posted on Aug 22, 2003 by Liz T.User email: n/a
Web site: Submitted but not made public
Used the services of ValueWeb for: over 3 years
Date when last hosted by ValueWeb (as of Aug 22, 2003): Current customer
ValueWeb Web Hosting Plan used: standard, commercial
Customer support rating: 10
Webhost Technical quality rating: 10
ValueWeb Web hosting services Cost/Value rating: 8
Web hosting provider Overall rating: 8
During the three years I've had our company site with ValueWeb, I've seen a lot of changes, and had to use many aspects of their tech support, features and control panel.
I've had a very good experience for the most part. With few exceptions their tech support has been excellent, even going 'beyond the call of duty' in some cases. It has been polite and competent for the presented issues. I've been able to use the control panel with little problem; sometimes when they are making a major change (like happened recently) things can happen, but that can be part of anyone's business upgrade. The glitches were small and fixed promptly.
Once the disk failed on the server we use and it was taken care of immediately as well.
We have changed domains, plans and migrated to other servers without trouble.
The only reason these guys don't get a 10 is the email 'thing'. It has been better in general since their last recent upgrade, but because of all the 'anti-spamming' activity their email servers can be flaky and sometimes unreliable. Since our company does not have its own email server and uses a T1 line to the I'net we rely on Valueweb for all company email. Luckily, nothing really bad has happened to us so far in this department, but it can make me edgy at times.
I have feeling if we leave VW it will be because of both the email irregularities, and the fact they don't have a Windows hosting option, which our company is moving towards (which is not my choice BTW.)