Reviews of ValueWeb
ValueWeb : User ReviewsWeb Host Site: http://www.valueweb.net/
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ValueWeb web hosting plans listed at Best Host Ratings:
- Standard Hosting
$9.95 / month, 250 MB Space, 10.0 GB transfer
ValueWeb average Uptime 99.863%
Based on 2233 days of uptime monitoring of 2 web sites hosted with ValueWeb
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Lousy!
posted on Jul 22, 2009 by BubbaUser email:
Web site: Hidden
Used the services of ValueWeb for: over 3 years
Date when last hosted by ValueWeb (as of Jul 22, 2009): Current customer
ValueWeb Web Hosting Plan used: ecommerce
Customer support rating: 1
Webhost Technical quality rating: 3
ValueWeb Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 2
I've been a customer of Valueweb's since around 1998. Up until a year or two ago I would have given them top ratings in everything.
However, something changed. Maybe it was their merger with Hostway. I don't know.
Their main tech support got moved to Sophia, Bulgaria, so now it's hard to understand some of their customer service reps (though not as bad as those in India).
I don't call tech support for simple stuff, so when I call, it's because it's a) Important, and b) over my head, and over the heads of their basic tech support.
Hold times used to be mere minutes, but now it's usually 10 to 18 minutes just to get to talk with someone...in Bulgaria.
Once a tech determines he/she can't help me (duh--i already knew that), they offer to "escalate" the issue. I wish that "escalate" meant "make important" but alas, it does not.
After 2-7 days, I'll usually get an email from tech support stating that the issue was resolved. AND IT USUALLY IS NOT!
I think the techs just mark them Resolved to get them off the desk. Maybe they get a commission on every resolved issue.
When I tried to email with the tech support person who sent the Resolved email, I got no response. Not even a "non-response email address" notice or a bounce. No response. So, to fix the non-resolved issue, I had to call the 800 number, talk to someone in Bulgaria, so through the whole thing all over again just to get the same type of response.
Whenever I tried to talk with a Supervisor, he/she was never available, and I was not even able to leave a message for him/her.
If this is how they treat customers who have been loyal to them for over a decade...wow, I'd hate to be someone just signing up today!
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Poor Service, bad billing
posted on Aug 04, 2008 by KarenUser email: Hidden
Web site: www.travelback.com
Used the services of ValueWeb for: over 3 years
Date when last hosted by ValueWeb (as of Aug 04, 2008): 3 months - 1 year ago
ValueWeb Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
ValueWeb Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
Service with this company is terrible. Billing is a nightmare, with multiple months charged for no services. Impossible to cancel this service. They never seem to have your cancelation notice. Stay away, save your money and time.
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Worst Ever!
posted on Jun 16, 2008 by j leatherwoodUser email: Hidden
Web site: www.gateoperator.net
Used the services of ValueWeb for: 1 year - 3 years
Date when last hosted by ValueWeb (as of Jun 16, 2008): Hidden
ValueWeb Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
ValueWeb Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 1
Cannot get in touch with anyone. On hold for HOURS! Tech support does not give accurate information to transfer. Have been trying to ftp transfer for more than 2 WEEKS and cannot get anyone to answer the phone or email back
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n/a
posted on Apr 28, 2008 by Eric HulsizerUser email: Hidden
Web site: n/a
Used the services of ValueWeb for: N/A
Date when last hosted by ValueWeb (as of Apr 28, 2008): N/A
ValueWeb Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
ValueWeb Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 1
They charge your credit card multiple times per month.
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Appalling service and support
posted on Apr 22, 2008 by andreaUser email: n/a
Web site: n/a
Used the services of ValueWeb for: over 3 years
Date when last hosted by ValueWeb (as of Apr 22, 2008): Current customer
ValueWeb Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
ValueWeb Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 1
Took 2 phone calls, 1 email, and 2 weeks wait time to get an answer back on a very simple question - and the answer was "we can't help you".
FTP connections constantly broken. When they moved servers, they didnt' move files so the whole site broke.
One of the worst services I've ever had to work with (my client uses them so I was stuck working with them). I lost money because of all the time spent messing around with their horrible support and bad service.
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Not a great value
posted on Mar 06, 2008 by JimUser email:
Web site: parkerparker.net
Used the services of ValueWeb for: over 3 years
Date when last hosted by ValueWeb (as of Mar 06, 2008): Current customer
ValueWeb Web Hosting Plan used: Hidden
Customer support rating: 5
Webhost Technical quality rating: 4
ValueWeb Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 5
Moved site since they charged me three times as much as the big companies, and the service was always surly and opinionated. Am trying to cancel it via phone (no way to cancel online) and have been on hold for fifteen minutes. Just another reason to look elsewhere.
Email hosting was always problematic -- failed to find the host servers at least three times a day. Tech support was never able to fix this issue.
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Terrible, Unacceptable Support
posted on Feb 28, 2008 by James KillionUser email: Hidden
Web site: Hidden
Used the services of ValueWeb for: over 3 years
Date when last hosted by ValueWeb (as of Feb 28, 2008): Current customer
ValueWeb Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
ValueWeb Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
The support is horrible, unacceptable. One to two hours for support hold time tonight. The customer service stops at 3 PM PST, sales at 5 PM PST. Their support site directs me to a webpage and tells me to select something that does not exist, (maybe this is why they are flooded with customer support). I have started my search for a new site after many years here.
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Poor follow-through
posted on Jan 14, 2008 by EricUser email: Hidden
Web site: Hidden
Used the services of ValueWeb for: 3 months - 1 year
Date when last hosted by ValueWeb (as of Jan 14, 2008): Current customer
ValueWeb Web Hosting Plan used: Hidden
Customer support rating: 2
Webhost Technical quality rating: 5
ValueWeb Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 4
Poor customer service. Lengthy wait times. They don't actually read your email complaints... it appears as though a computer reads them and auto-responds.
Some "features" (like Banner Builder) don't work as advertised.
Getting your credit card info over to Payment processing is slow, if it works at all, and not guaranteed. "Oh well" attitude if the info is not transferred properly.
Site building tools are crude and buggy.
Being advertised through Costco, this is a disappointment.
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Dont use this service
posted on Oct 28, 2007 by Current UserUser email:
Web site: havenotfiredthemyet.com
Used the services of ValueWeb for: 3 months - 1 year
Date when last hosted by ValueWeb (as of Oct 28, 2007): Current customer
ValueWeb Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
ValueWeb Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 2
Tech support is worthless. I can't tell you how many times I've been refused to be connect to a supervisor. Value Web does not allow you to show your own url in the address bar. Will cost you customers.
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don't count on valueweb
posted on May 20, 2006 by m glaazierUser email: n/a
Web site: Hidden
Used the services of ValueWeb for: over 3 years
Date when last hosted by ValueWeb (as of May 20, 2006): Over 3 years ago
ValueWeb Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
ValueWeb Web hosting services Cost/Value rating: 7
Web hosting provider Overall rating: 5
you count on valueweb company to keep you bisness running but software and hardware issues shut you down. they always promise to get you back up but excuses keep causing delays. don't ever let them promise to have your website up before a weekend becaue you can guarantee that it won't be up and running till the following week. about the only thing you can count on their customer service for, is hearing them ask "is there any thing else i can help with", after they just told you that your website won't be brought back up for a few days. Sure you can help - send me a good book to read while by company goes bankrupt listening to your lame excuses.
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