Horrible mistake

We had Ubiquity for two years with no major problems. Last October, however, they "accidentally deleted" our VPS, costing us thousands in down time and lost data. On top of that, in January they decided to charge us for the three previous months of unused service. No uptime percentage or amount of service can make up for a mistake like that.

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Poor service, poor ROI

Hi *

I'm a software developer and was lured to use Ubiquity Hosting because they offered mono and SSH access. Since I started using their servers my clients reported broken mail delivery, long access times and fairly often complete dead server problems.

I've never written a review but these guys really got me ticked off with their dumb answers when you ask them to check something. They always throw it back to you, no matter how many people are telling them its on Ubiquity Hosting's end.
Arrogant and slightly retarded customer service that will tell you one fable after another as long as they can keep playing their xbox over there.
Don't use them and if you do; i told you so.

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We love the hosting service

We love the hosting service and its ease of use, your customer service is mind-blowingly responsive and helpful. For the price there is no way anyone can beat you guys.

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Fantastic Supprot

I've been with Ubiquity for a little over a month, and I've had a bunch of trouble trying to get an test application to work on their servers.

The support staff have been outstanding - they have helped diagnose the problems and have gone out of their way to help me get up and running. I've been with hosts who have said "the problem's in your code, not our problem", but Ubiquity have gone above and beyond. Highly recommended.

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was shocked

I'd read only good things about this company but their support is lacking, or maybe they only look after clients in the US. They'd never answer a call and my support tickets never seemed to turn up even though I got confirmation emails.

I would suggest looking else where if you need support and server uptime, they maybe fine for small websites or if you don't need to contact them often, but that's not what I'd paid for!

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very helpful

i have had my dedicated server with them since around september. they were very helpful with transferring my site, answering my questions, etc. however, recently i was experiencing some trouble with my site and we could not figure out what was going on and how to fix it. however, clint and corey stepped up to the plate for several days (probably felt like forever with me asking a ton of questions during the whole process) and pin pointed the problem and solved it for me. the whole time i felt like i was the only customer they had since they were so quick to help out and respond to my questions. however we know that i am not their only customer, but it is amazing to get the feeling that you are when an issue comes up.

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Just an awesome host.

I have to say these guys are about as good as I've found. Very fast and intelligent support team; lots of clever technology and yet to see even a moment of downtime. Highly recommended.

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Can't say enough

I've been spending my day writing good reviews for these guys because I'm so damned pleased with the way I've been treated. Living in a big city, I'm not used to people actually being helpful and it's an unexpected pleasure to find helpful people in the business world. Not only did they give me a welcome call when I signed up, but they assisted me on the phone to get me started in minutes. I only gave them a 9 for the price category because I'm a cheapskate (seriously), but it's as low and reasonable of a rate as most others. With around the clock support from people interested in helping me out, I'm willing to pay a few dollars extra rather than deal with the folks from the big wig companies who seem to get better and better at dodging my pleas for guidance.

Thanks again, Ubiquity!

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worst host around

after spending massive amounts of money getting a cluster setup, they didn't even give the Xeons paid for. then had the nerve to say it was what we'd paid for. 12 days before our account expired they changed the servers and still they didn't even server 150,000 page views.

terrible terrible servers. never ever do business with them!

They have terrible supprt as well, they constantly deleted support tickets and rarely answered their phone. not what you expect from over $7000 setup fee!

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