Reviews of ThinkHost
ThinkHost : User ReviewsWeb Host Site: http://www.thinkhost.com/
[Add To Favourites] [Submit a review]
ThinkHost web hosting plans listed at Best Host Ratings:
- Web Start
$8.95 / month, 20 MB Space, 1.0 GB transfer - Smart Essentials
$14.99 / month, 100 MB Space, 2.0 GB transfer - Business Classics
$24.99 / month, 200 MB Space, 3.0 GB transfer - Developer Extreme
$34.99 / month, 300 MB Space, 5.0 GB transfer - Enterprise Standard
$50.00 / month, 450 MB Space, 10.0 GB transfer - Enterprise Pursuit
$75.00 / month, 600 MB Space, 15.0 GB transfer - Enterprise Venture
$100.00 / month, 750 MB Space, 20.0 GB transfer - Enterprise Horizon
$150.00 / month, 900 MB Space, 30.0 GB transfer
ThinkHost average Uptime 99.390%
Based on 2233 days of uptime monitoring of 1 web sites hosted with ThinkHost
Click here for complete reliability report
Thinkhost are Cheats
posted on Jan 09, 2011 by AnonymousUser email: n/a
Web site: n/a
Used the services of ThinkHost for: N/A
Date when last hosted by ThinkHost (as of Jan 09, 2011): N/A
ThinkHost Web Hosting Plan used: n/a
Customer support rating: 1
Webhost Technical quality rating: 1
ThinkHost Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
They didn't cancel our plan when we asked, upped our charges to $200 per month (from about 20) without telling us, their payment site appears dodgy, they refuse to answer emails most of the time about how we could pay them without entering bank details into their unsecure site, they refuse to cancel our account until we pay them this.
Webhost can reply to this review here
Horrible. Stay away - FAR away.
posted on Jan 11, 2009 by C DewUser email: Hidden
Web site: www.aspendew.com
Used the services of ThinkHost for: 3 months - 1 year
Date when last hosted by ThinkHost (as of Jan 11, 2009): Current customer
ThinkHost Web Hosting Plan used: The Plan
Customer support rating: 10
Webhost Technical quality rating: 10
ThinkHost Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 1
Progressive company, my sweet patootie. Unreliable service; slow load times; sarcastic support techs; erroneous and incomplete knowledgebase. Unless you're an expert at scripting and programming, you'll waste hours trying to do the simplest tasks. Unfortunately I did not realise all this until after my 14-day trial was up, so now I'm stuck with a 2-year hosting plan with the most frustrating user interface I've ever seen. Stay far, far, FAR away from this company unless you have money to throw away, because that's what I've apparently done with mine.
Webhost can reply to this review here
Cancelled account and kept my money
posted on May 26, 2008 by Harry WhiteUser email: Hidden
Web site: Hidden
Used the services of ThinkHost for: less than a month
Date when last hosted by ThinkHost (as of May 26, 2008): Less than 3 months ago
ThinkHost Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
ThinkHost Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
Like most people I signed up my client with thinkhost because I valued their socially-conscious low carbon footprint web hosting. If I had known the problems that would ensue, I never would have paid them any money. My story is really quite simple. Due to some technical issue, I never received a welcome email detailing how I could access the control panel, and Dns transfer fields, etc. I sent them a support ticket, which was my first clue that trouble was brewing. At that time I also noticed a small message saying "sorry for the technical problems while we migrate our servers." (yikes, if I'd only seen that before!) Also, a comment on support-ticket systems; when a company does not provide any email or phone contact information, it is usually because they want a barrier between them and their customers behind which to hide. I'm not kidding about this, I recommend you Never do business with a company that uses only support-ticket systems for technical support. Anyway, I explained that my client was on a tight deadline and we couldn't wait for them to sort out their problems, and wanted to cancel the account. This was completely in accordance with their advertised money-back guarantee. After filling out the necessary online forms, I received an email saying that my account had been cancelled, sorry to see me go, etc. I could feel that something was wrong, so I kept track of my credit card statement online, and what do you know? They had cancelled my account without refunding my credit card. Keep in mind, I had never used their service for even a second, had quickly followed up in asking for a refund, had been polite, etc, etc. All this is moot anyway because they advertise a money-back guarantee. So again I sent another support-ticket, asking, quite assertively, for my credit card to be refunded. The email I received was the most bullying legalese I have ever experienced. They claimed that by paying them I had agreed to their contract (true), and that they would not refund my money at all. However the contract I had agreed to also stated a money-back guarantee. If you've ever been ripped off by a company like this before, you know the feeling. It's tantamount to be robbed on the street. You feel powerless and angry. This is how I feel now. Why would you want to risk doing business with this company? Why will they treat you any differently? A company which creates conflicting policies offering money-back guarantees in one paragraph and reserving the right to reject claims in another, is not a company dedicated to customer service, or social change.
Overall Rating: 1 - Poor
Support: 1 - Poor
Reliability: 1 - Poor
Features: 1 - Poor
Webhost can reply to this review here
ThinkHost
posted on Jun 22, 2004 by Justin SampsonUser email:
Web site: n/a
Used the services of ThinkHost for: over 3 years
Date when last hosted by ThinkHost (as of Jun 22, 2004): Current customer
ThinkHost Web Hosting Plan used: n/a
Customer support rating: 10
Webhost Technical quality rating: 10
ThinkHost Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
ThinkHost was the first paid web host I had ever used.
When I originally signed up with them they were a emerging compay. They grew at a extremely fast rate and I'm glad to see they didn't suffer any growing pains.
Support has always been fast, no downtime worth mentioning (if their was any, you were always notified weeks in advance).
They use cPanel at my time of writing this. Nothing spactacular but it does the job.
Webhost can reply to this review here
One of the best there is...
posted on Jun 18, 2004 by Mike JohnsonUser email:
Web site: n/a
Used the services of ThinkHost for: over 3 years
Date when last hosted by ThinkHost (as of Jun 18, 2004): Current customer
ThinkHost Web Hosting Plan used: n/a
Customer support rating: 10
Webhost Technical quality rating: 10
ThinkHost Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I've been with ThinkHost now since 1999. Their servers are always online and they have a customer support team who takes the time to answer your question in a quality-oriented manner. I've had problems with PHP formmail and they were quick to answer it and had no problems with it at all. Reply times are also very fast with this host. This host has superior quality overall, both in uptime, support, speed, and quality. Thanks guys for making my hosting experience a great one.
Webhost can reply to this review here
This site is not connected with ThinkHost in any way. The user reviews published here are solely user opinions and they should not be taken as a substitute for your own research, as well as they should not be relied upon for making your decisions or any other purpose.