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The company provides no support and the owner will tell you so!
posted on Mar 29, 2010 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of Tera-Byte for: Hidden
Date when last hosted by Tera-Byte (as of Mar 29, 2010): Hidden
Tera-Byte Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Tera-Byte Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 1
The owner, Steve, is who you get transfered to if you ask to speak to a supervisor. He says that he listens to all calls and reads all e-mails, but will then tell you that for $7 a year, you can't expect to get any kind of support. The owner actually said that to me today! I'm hositng over 20 sites through them through various member IDs (to seperate who pays for what within our companies). That's $140 a year JUST for redirection and an additional $9 a year per site for hosting. So for over $320 a year, I expect some help when I call in. They sent me to another site, which led me to another site, then another, then I ended up BACK at ter-byte. His employee, Matt, is also as rude as Steve is, but Steve doesn't really care. Again, because for only $7 a year, I'm WASTING HIS TIME BY CALLING IN FOR SUPPORT. There's an easy solution to this, move my $320+/year elsewhere.