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Poor Service, Outdated Equipment, Outdated Software
posted on Dec 30, 2009 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of Tera-Byte for: Hidden
Date when last hosted by Tera-Byte (as of Dec 30, 2009): Hidden
Tera-Byte Web Hosting Plan used: Hidden
Customer support rating: 4
Webhost Technical quality rating: 3
Tera-Byte Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 4
I have been with Tera-byte for almost a decade, with few problems on shared hosting an the last few years on a Virtual Server account. But as the software and hardware they use (which never seems to be upgraded) started to give me more issues, I really started to see how poor their service really is. They seem to have no interest in the fact that I have been with them so long and make no concessions to try and keep my business.
I'll be moving to a Media Temple Dedicated Virtual account. I know their Grid Service has been a nightmare, but their DV is decent. Pricey by most standards, but still cheaper than Tera-byte and double the storage, 10 times the bandwidth, more ram... and it sees feature updates.