Their systems are supposedly "in transition to a new platform" for well over six months. As a result, email is down 1 or 2 days out of 7, sites are inaccessible, and be ready to spend 45 mins on the phone to wait for customer service.

This to add to the notoriously bogus web-based email system which looses messages, mixes up boxes, and the like.

Then of course there are more insidious problems, such as entering passwords over non-secure http pages, and a tech support that closes tickets without addressing the questions.