Reviews of Startlogic
Startlogic : User ReviewsWeb Host Site: http://www.startlogic.com/
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WE ARE DEDICATED TO YOU AND YOUR WEBSITE'S SUCCESS
Startlogic web hosting plans listed at Best Host Ratings:
- Prologic
$5.95 / month, 15000 MB Space, 250.0 GB transfer
The WORST help desk
posted on Feb 25, 2010 by GeeboUser email: Hidden
Web site: www.sons-of-libert-sar.org
Used the services of Startlogic for: 1 year - 3 years
Date when last hosted by Startlogic (as of Feb 25, 2010): Current customer
Startlogic Web Hosting Plan used: ProLogic
Customer support rating: 1
Webhost Technical quality rating: 7
Startlogic Web hosting services Cost/Value rating: 6
Web hosting provider Overall rating: 7
I had a PHP email script that worked fine for over a year, then one day it just stopped working--everything appeared fine, but no email was generated. I contacted the help desk and after 3 different reps asked me about the same question, their answer was basically, "yes you have a problem, and we don't fix problems."
Here is the actual last response. Can you help me understand what she is trying to communicate?
"Hello,
"I have checked the URL: http://www.sons-of-liberty-sar.org/contact.php and I am able to duplicate it. Hence I have uploaded a test script at: http://commonsense.startlogic.com/testing1.php. Hence it looks like the issue with the scripts uploaded by you. Hence we suggest you to contact your webmaster regarding the issue since we do not provide assistance regarding the script issue on our hosting platform.
"If you have any further questions, please update the Support Console.
"Sincerely,
"Tanesha Palmer
Technical Specialist"
I prefer English, myself.
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StartLogic Bait and Switch
posted on Feb 19, 2010 by HiddenUser email: Hidden
Web site: Hidden
Used the services of Startlogic for: 1 year - 3 years
Date when last hosted by Startlogic (as of Feb 19, 2010): Hidden
Startlogic Web Hosting Plan used: PersonalLogic
Customer support rating: 1
Webhost Technical quality rating: 5
Startlogic Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 1
After several years StartLogic raised my rate 60% even though they were still advertizing the original rate. When I complained, they said the rate I had was "introductory" for one year only, although there is nothing in their ads about introductory rates. Then they offered me a raise of "only" 40% since I was a "valued customer." Finally they refused to commit to not charging the credit card they had on file. I called the CC company to put a block on any charges from them for 4 years. They've seen the last of me.
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Deeply Flawed
posted on Dec 17, 2009 by RobertUser email: Hidden
Web site: http://sinhawk.com
Used the services of Startlogic for: 1 year - 3 years
Date when last hosted by Startlogic (as of Dec 17, 2009): Current customer
Startlogic Web Hosting Plan used: Business
Customer support rating: 7
Webhost Technical quality rating: 2
Startlogic Web hosting services Cost/Value rating: 9
Web hosting provider Overall rating: 4
Everything costs more money than lead on too believe. The marketing angle is they offer "unlimited" bandwidth and space BUT you only get 25 databases and the real ringer for me is they limit a SQL db user to only 75k q/hour. Any more is 20 a month...
Tech support people are pretty much stupid. I imagine one over-worked smart guy and a ton of monkeys behind computers... Yea they're nice, pretty sure that niceness is automated though.
Lastly, their SQL offering is highly flawed and full of errors. Thats a pretty big thing to always be crashing.
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StartLogic Has Horrible Support
posted on May 15, 2009 by AnonymousUser email: n/a
Web site: n/a
Used the services of Startlogic for: over 3 years
Date when last hosted by Startlogic (as of May 15, 2009): Current customer
Startlogic Web Hosting Plan used: n/a
Customer support rating: 1
Webhost Technical quality rating: 2
Startlogic Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
They get hacked. Your site will get hacked. Their support is extremely slow and often useless. You will be put on hold for no less than 45 minutes before speaking to anyone. My password seems to get changed on a bimonthly basis.
Don't do it, not worth any price.
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Class Action Suit
posted on Dec 18, 2008 by Civil Litigation SpecialistUser email: Hidden
Web site: Hidden
Used the services of Startlogic for: 3 months - 1 year
Date when last hosted by Startlogic (as of Dec 18, 2008): Current customer
Startlogic Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Startlogic Web hosting services Cost/Value rating: 6
Web hosting provider Overall rating: 1
On these reviews we read, a Class Action Suit ought to be initiated and publisized then StartLogic need to revamp their services into highest level of quality service. State Attorney General's Office and the Department of Consumer Affairs need to open a probe to thoroughly inspect their level of quality Customer Service. Engineering disaster happens but should not be tolerated to those who are responsible ediots. We're now searching or considering into transferring our domain to a much better Host. They are very very slow on Level 3 TechSupport or not doing anything at all. If suits are filed CNN and Better Business Bureau should be given copies of Court documents.
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Don't go there!
posted on Jun 23, 2008 by CarolUser email: Hidden
Web site: Hidden
Used the services of Startlogic for: 1 year - 3 years
Date when last hosted by Startlogic (as of Jun 23, 2008): N/A
Startlogic Web Hosting Plan used: Hidden
Customer support rating: 2
Webhost Technical quality rating: 2
Startlogic Web hosting services Cost/Value rating: 6
Web hosting provider Overall rating: 2
I have had nothing but headaches with them. I had to completely re-create my entire site when they changed platforms. Since then, I have been locked out of changes, once for 17 DAYS! Another time for 7 days. Biggest mistake I ever made was switching to them.
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What a mess
posted on Jun 06, 2008 by atlwebsterUser email: Hidden
Web site: Hidden
Used the services of Startlogic for: over 3 years
Date when last hosted by Startlogic (as of Jun 06, 2008): Current customer
Startlogic Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Startlogic Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
These guys are a joke. Our site just dropped off, my control panel was changed so I could no longer log-in and they hung up on me during a support call. Please do yourself a favor and go elsewhere. As a web designer that has worked with many hosting companies I am telling you this is the worst one by far. Rude offshore tech support and even worse level 2 support in the states.
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Use to be Good, now Sucks!
posted on Apr 05, 2008 by Bret TragniUser email: Hidden
Web site: Hidden
Used the services of Startlogic for: 1 year - 3 years
Date when last hosted by Startlogic (as of Apr 05, 2008): Less than 3 months ago
Startlogic Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Startlogic Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 1
When I first moved to StartLogic, they were great! I'm a pretty technical person, so I didn't need to use their support features. Over time though, they've gotten worse. From periods of outages where their support says "it works fine from here", then a few hours later, its magic and fixed.
Most recently, it got even worse. They moved their hosting to a new version of vDesk. Now, my site is slow, sometimes doesn't work at all, the management tools are REALLY slow (sometimes 30 seconds to display a folder's contents). There are features that I can't always see.
Then this week, was it for me. All my MySQL databases but one just disappeared one day. I contacted their support, and sat on hold for 2 hours before giving up. Then I opened an online ticket about the SQL databases being gone and my site being slow. 24 hours later, they send me a response, that my site is not slow to them. They mention nothing about the SQL databases!
Stay away from this host! It will cause you nothing but pain! I wish they were the host they were 2 years ago, and I would never have to write this.
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Transition disaster
posted on Mar 17, 2008 by Xavier SchottUser email: Hidden
Web site: Hidden
Used the services of Startlogic for: 1 year - 3 years
Date when last hosted by Startlogic (as of Mar 17, 2008): Current customer
Startlogic Web Hosting Plan used: Hidden
Customer support rating: 3
Webhost Technical quality rating: 6
Startlogic Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
Their systems are supposedly "in transition to a new platform" for well over six months. As a result, email is down 1 or 2 days out of 7, sites are inaccessible, and be ready to spend 45 mins on the phone to wait for customer service.
This to add to the notoriously bogus web-based email system which looses messages, mixes up boxes, and the like.
Then of course there are more insidious problems, such as entering passwords over non-secure http pages, and a tech support that closes tickets without addressing the questions.
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Avoid at all cost unless you care not about your money
posted on Feb 20, 2008 by Christopher E. ClaytonUser email:
Web site: Hidden
Used the services of Startlogic for: 1 year - 3 years
Date when last hosted by Startlogic (as of Feb 20, 2008): Hidden
Startlogic Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Startlogic Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 1
Avoid this webhost at all cost! There technical support staff are clueless. If you have a problem get ready to wait hours on the telephone and they do not reply to support tickets. Customer support is rude
and just plain not that honest to be quite
frank. Yes, they will hook you in possible with one of there discount pricing plans but once they get you the quality of everything is non-existent to nil. Final note, do NOT
believe there refund policies or there promises. I really don't know how this company and their employees sleep that well at night. Bad! Bad to terrible and dishonest!
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