I have had nothing but headaches with them. I had to completely re-create my entire site when they changed platforms. Since then, I have been locked out of changes, once for 17 DAYS! Another time for 7 days. Biggest mistake I ever made was switching to them.

These guys are a joke. Our site just dropped off, my control panel was changed so I could no longer log-in and they hung up on me during a support call. Please do yourself a favor and go elsewhere. As a web designer that has worked with many hosting companies I am telling you this is the worst one by far. Rude offshore tech support and even worse level 2 support in the states.

When I first moved to StartLogic, they were great! I'm a pretty technical person, so I didn't need to use their support features. Over time though, they've gotten worse. From periods of outages where their support says "it works fine from here", then a few hours later, its magic and fixed.

Most recently, it got even worse. They moved their hosting to a new version of vDesk. Now, my site is slow, sometimes doesn't work at all, the management tools are REALLY slow (sometimes 30 seconds to display a folder's contents). There are features that I can't always see.

Then this week, was it for me. All my MySQL databases but one just disappeared one day. I contacted their support, and sat on hold for 2 hours before giving up. Then I opened an online ticket about the SQL databases being gone and my site being slow. 24 hours later, they send me a response, that my site is not slow to them. They mention nothing about the SQL databases!

Stay away from this host! It will cause you nothing but pain! I wish they were the host they were 2 years ago, and I would never have to write this.

Their systems are supposedly "in transition to a new platform" for well over six months. As a result, email is down 1 or 2 days out of 7, sites are inaccessible, and be ready to spend 45 mins on the phone to wait for customer service.

This to add to the notoriously bogus web-based email system which looses messages, mixes up boxes, and the like.

Then of course there are more insidious problems, such as entering passwords over non-secure http pages, and a tech support that closes tickets without addressing the questions.

Avoid this webhost at all cost! There technical support staff are clueless. If you have a problem get ready to wait hours on the telephone and they do not reply to support tickets. Customer support is rude
and just plain not that honest to be quite
frank. Yes, they will hook you in possible with one of there discount pricing plans but once they get you the quality of everything is non-existent to nil. Final note, do NOT
believe there refund policies or there promises. I really don't know how this company and their employees sleep that well at night. Bad! Bad to terrible and dishonest!

Two years ago they were great, prompt service, knowledgeable staff, generally awesome. I don't know if it is because of the transition to the new platform or if they have outsourced everything, but it is awful. Expect to wait a mimimum of one hour on hold for phone support. Expect your emails to go unanswered. Expect no one to ever answer their live onliune chat support. I had it open for three hours on one occaision with no response.

I choose StartLogic based on internet ratings. This is a choice I truely regret. There is a problem with our outgoing emails. The problem has been ongoing for over two months. Ea h time they are contacted, either Startlogic request the same information or tells me there is no problem. Each time I send them proof the problem still exists. There is a level of imcompetence that is hurting my business. I would not recommend Startlogic and am actively searching for a new web hosting service.

Their money back guarantee may have to involve the Attorny General. Be careful. I'm still waiting.

Signed up but they havnt transferred domain name like advitised. No response to email. Frontpage server extionsion dont work either. I'm definitly not staying with these idiots.

Over a year ago when I first signed up with them they were great, today they are a total disaster. There no longer is any technical support, and when there is you can ask a question 10 times and still get nothing but a referral to somewhere in their lousy support information page.

Here is the reality:
Three times I have waited over 45 minutes several times on phone and never reached a live body
Five times I used online support - you can wait up to half an hour to talk to someone who is obviously not paying attention.

What a turnaround from a year ago when I would have given them an 8...no more.