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Frustrating services
posted on Apr 09, 2009 by The Islamic BulletinUser email:
Web site: Submitted but not made public
Used the services of ReadyHosting for: 1 year - 3 years
Date when last hosted by ReadyHosting (as of Apr 09, 2009): Current customer
ReadyHosting Web Hosting Plan used: OnePlan
Customer support rating: 2
Webhost Technical quality rating: 1
ReadyHosting Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 2
On our website, we also have some pages with .aspx extensions, these pages are a big problem with readyhosting. Sometimes they work fine, but at other times they take over 30 sec to load, or you get a server error message. The visitor statistics are very unreliable. I have Google tracking code embedded to my pages as well, and the Google analytics report compare to the visitor statistics of readyhosting are very different. It seems sometimes they spike the ratings, and other times, it seems they don't record.
Customer service is slack as well. You are able to get a live chat person within 15 min or so, but after the chat, they make you wait for days and sometimes weeks at the time to respond or resolve the issue; that is if they take your complaint at all. All too often, they have server problems that customer service just tells you we are aware of it and working on it.
Once my service plan expires, I am planning to move to a more reliable hosting company.