lousy customer service

My website has been on redayhostings since our starting up in 2002.This fall readyhostings took my site down.I had received no email ( to either my personal or readyhostings mailbox) or regular mail billing, no phone call.After discovering this, I re-signed up , only to find my site no longer somes up on a Google search.Ready Hostings claimed that they emailed me a bill,after asking three timesd to be bumped up the chain of command, I eventually spoke with Rebecca, who confirmed that they had sent 3 bills to a different address than the one they have for me now ( one character in their email address for me was wrong,a missing hyphon).I tested the email address, and got a mail systems delivery failure notice, which they should have received as well . Rather than acknowledging their failure, Rebecca told me that I should check the operator agreement, it was my responsiblity to ensure that they had a valid email address for me. No apology offered, no assistance to get my site better placement on Google, no nothing .My next call wlll be about getting my money back.