I have a half dozen commercial websites hosted there. Their technical support sucks, phone has you on hold at all times of day or night at least 30 minutes, and it always takes at least 2 shots at getting them to resolve an issue. E-mail technical support takes at least half a day. There has been a drastic increase in downtime since late Jan 2008. The only reason I'm still hosted there is the hassle involved in re-hosting elsewhere. Based on the quantity of bad reviews, you think they'd get a clue and fix at least some of what is broken. They were a GREAT hosting company before they were acquired in 2006, the purchasing company has destroyed what was once exceptional quality, customer service and technical support.