It was a Terrible, Horrible, No Good, Very Bad Day... And they didn't make it any easier...
I think I'll move my site to Australia...
I can't imagine worse support. First they kill all the emails that exist on the hosting plan when they changed the MX record. (Something that ONLY they can do... Not changeable from the CP) then they blamed me. They said that they could restore it and that it would soon be back up and working.
24 hours later, the emails are still missing but the address book is back... for the time being.
They then inform me that they can't get the emails back because they already did a restore. "It now more than 24 hour." Says the tech rep on the other side of the phone. His english is broken and he tends to answer my technical questions with things like. "Yes that is true." when I asked how long it would be before I could get the emails back.
I finally asked to speak with his supervisor. (Who mysteriously isn't available) I tell him to take my number so that he can call me when he is off of his phone call. After getting my number wrong, he assures me that I will be called shortly by his supervisor...
I'm still waiting.
I recommend Blue Host to anyone who reads this. Reliable, and when I have a need for support, (Rarely happens), it comes quickly from someone who knows what a DNS record is and who speaks clear English.

I can't see any reason to stick with these people I'm recommending to my clients that they jump ship as quick as possible... BEWARE!