I have used this host for maybe 8 years? Been a long time whatever the year count. Loved them in the beginning - great features, great price, reasonable service.

Last year, apparently they got bought by another company. A huge move was announced and handled poorly on their part. Services that had been available were discontinued without warning. Email died. Sites went down and stayed down for days. I lost a lot of respect from my customers when I told them that I expected the email server would be up soon - but it wasn't - time and time again.

The final straw was when my personal site was renewed (when I say "renewed", I mean that in "market speak" only) last year. As part of the standard agreement - at least up until last year - they would renew the domain as was part of the original and, heretofore, unquestioned agreement.

What ensued was a complete clusterf*ck where no one could tell me why my domain wasn't renewed as had been the agreement for years, how I could get to the domain records to bring them back up, after I hunted down the registrar, how I could access the DNS records with a password that apparently RH had created and used, or even begin to go about restoring my services either at RH or elsewhere. Long story short, I eventally renewed ANOTHER domain that was listed and maintained by me to at least receive email. BTW, when responding to me via email, they used the old non-existent (according to their records) email address to send me updates - regardless of the carefully worded help desk ticket that I sent them outling the entire problem AND how to contact me.

I currently am moving over all my clients to a more reliable, responsive, and robust host as they expire.

One renewal caught me completely by surprise this past week, which is why I happened to visit their site recently. I received no notification of pending charges to my account as I had/have for the previous several years. Not sure the domain has been renewed. (Will check as soon as I get done tapping this review - I suspect there will be several weeks of frustration trying to straighten out THAT problem if they have not renewed the domain again.

None of my sites are major forces, but the clients scream just the same when their site is down.

I would NEVER, EVER recommend this host to anyone in the near future.