site down - tech says call back

I have used Readyhosting for years for various sites and had great service. However in the past year the service has been down right horrible. One of my personal sites has been down twice in the past week. First level service was unable to help, no fies had changed, second level support got it back up but stated that it was a "temporary issue" as the cause and would not elaborate. Now the site is down again and the ticket has been reopened and escalated once again. Here is the transcript from using their chat online on the first try (then did it by phone) (names have been erased to protect the innocent and guilty) -

M.A.: Hi C. My name is M, how are you today?
C.X.: Hello M
C.X.: I am having a critical issue
C.X.: My website [mywebsite].com is down once again
C.X.: this happened saturday and now has happened again
M.A.: Currently we are experiencing issues with our internal tools because of which are unable to assist you further. We will surely look into it during your next contact. Please contact us after some time.
C.X.: ?????
C.X.: this is a critical system down issue
M.A.: Contact us after 30 minutes
M.A.: Is there anything else I can assist you with today?
C.X.: are you able to get this call to a tech who can work the issue as soon as your tools come back online???
C.H.: last time they had to escaleate the call to a second level tech for solution
M.A.: I cannot assist you now. Please contact after some time.
C.X.: this is the second time in less than a week that I have had a critical down on our site.
M.A.: I apologize for any inconvenience this may have caused you.
C.X.: pleas have someone call me asap then at xxx-xxx-xxxx as soon as your system tools come up
M.A.: We cannot call you.

Needless to say I was awestruck by the brush off and will definitely not be using them in the future and will be migrating my sites away from them.