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Overcharges
posted on Apr 16, 2007 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of ReadyHosting for: Hidden
Date when last hosted by ReadyHosting (as of Apr 16, 2007): Hidden
ReadyHosting Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
ReadyHosting Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I canceled my two accounts with ReadyHosting in December of 2005. Yet I was charged for both accounts in January 2007. I’ve been in a dispute with them since and it is the middle of April.
Each time that I call customer service, there is at least a 10 minute wait time. Once I do talk to someone, they have not ability to help me because they “have no authorityâ€. It is like talking to a wall. They have to pass the issue to billing.
Billing then takes about 2 days to respond with a generic response that is less then useless that is far from what was discussed with the customer service representative.
So the process starts again. I call customer service and wait on hold for at least 10 minutes, then speak with a customer service representative that has no authority. So the issue is passed back up to billing. It is a viscous circle that takes about 1 week to complete.
ReadyHosting’s customer service has always been sub-par, and recently is has been horrible.
My next step is filling a billing dispute with the credit card company.