I am just finding out that my site did not get migrated and they have been charging me MONEY WHILE NOT HOSTING MY SITE!
Support is a joke.
Customer service a joke.
They deleted my site and I had to restore a backup on a new host.
They will not refund my Money, I am still in contact with then through 11/2006.
I have about 20 email from support and billing full of BS.
They blame M and A and my complex website...Yeah its a complex family picture site....not.
Here are some:
Hello,
Thank you for contacting Support.
Our records show that your account ‘cgrier’ is not migrated to our
server due to the complexity on your site. In order to receive your refund,
you need to contact M&A technology. To contact them, please go to this
link: http://macomp.com/contact/index.asp . you can call them at
877-387-6771.
If you have any further questions, you can e-mail us seven days a week,
24 hours a day.
Sincerely,
Selina Parker
Customer Support
Hello,
Thank you for contacting Support.
We apologize for any inconvenience this may have caused you. Your
account is not migrated to the new platform due to some technical issue
therefore we don’t have any records pertaining to your account ‘2222222’,
hence we are unable to assist you in any way. So I request you to contact
M & A Technology. Please call 877-387-6771 or e-mail
noc@macomp.com for further assistance.
If you have any further questions, you can e-mail us seven days a week,
24 hours a day.
Sincerely,
Hannah Baker
Customer Support
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