I heartily concur with the comments regarding poor service, canned answers, and domain management.

The transition back in January 2006 was a nightmare. I hosted over 15 sites with them and every single one had a transition problem.

During this time, I became so dis-enfranchised, I struggled to move my domain management to GoDaddy, so if needed, I could move customers to a new host. Each request for domain unlocking was a long give and take ticket of "why don't you love us", "what can we do to help", blah-blah-blah.

Even when told directly what they could do to keep my domain business,they were unable to provide support.

My current crisis is with my own reseller account that's been down or not responding every day for the last 10 or 11 days. Could have been sooner as I don't check the site every day (Until now).

I've now grown accustomed to begging for assistance. I even tried the personal approach by calling, but I became so red-in-the face angry, I couldn't control my thought processes to work through the problem.