I have been a Readyhosting customer for at least 6 years. Like one other reviewer, I think they USED to be fine, but now with the company buyout it is a complete nightmare. I have had a problem with every one of my 5 websites that were migrated. I had to go in and modify my database connections to make them work.. no big deal, but I could see that a weak attempt was made by somebody at RH to fix it themselves... modifying MY CODE without my knowing it! And 4 days ago, one of my sites went offline completely. They say that they couldn't migrate it, so I should contact M&A. M&A has no record of it! The site is just simply GONE, lost, deleted, forgotten.. who knows, but I quite! Right now in the process of moving all my sites to a new host. Maybe Readyhosting can do a good job after they get settled in under this new management, I dont know, but for me... Im finished with them.

I am just finding out that my site did not get migrated and they have been charging me MONEY WHILE NOT HOSTING MY SITE!

Support is a joke.
Customer service a joke.

They deleted my site and I had to restore a backup on a new host.
They will not refund my Money, I am still in contact with then through 11/2006.

I have about 20 email from support and billing full of BS.

They blame M and A and my complex website...Yeah its a complex family picture site....not.

Here are some:

Hello,


Thank you for contacting Support.


Our records show that your account ‘cgrier’ is not migrated to our
server due to the complexity on your site. In order to receive your refund,
you need to contact M&A technology. To contact them, please go to this
link: http://macomp.com/contact/index.asp . you can call them at
877-387-6771.


If you have any further questions, you can e-mail us seven days a week,
24 hours a day.


Sincerely,
Selina Parker
Customer Support


Hello,


Thank you for contacting Support.


We apologize for any inconvenience this may have caused you. Your
account is not migrated to the new platform due to some technical issue
therefore we don’t have any records pertaining to your account ‘2222222’,
hence we are unable to assist you in any way. So I request you to contact
M & A Technology. Please call 877-387-6771 or e-mail
noc@macomp.com for further assistance.


If you have any further questions, you can e-mail us seven days a week,
24 hours a day.


Sincerely,


Hannah Baker
Customer Support

The worst of the worse - zero tech suport other then form letters. Frequent, as in daily, site outages. Email down constantly. Recent migration by Endurance International, the new owners, a complete disaster!

I was with these guys for 5 years. It was not "the best" but it was decent hosting service until it was sold. Now, it is NIGHTMARE. And it is reality. These guys should be kicked-out from business. My sites didn't work at all when they change the platform. My DB on all sites (6) were practicaly destroyed. Their so callad Support is JOKE. They do not know anything about the hosting services and they won't help you. You are in deep trouble with Readyhosting. Run from them. Do not wait.
Sorry guys. I'm still angry.

I heartily concur with the comments regarding poor service, canned answers, and domain management.

The transition back in January 2006 was a nightmare. I hosted over 15 sites with them and every single one had a transition problem.

During this time, I became so dis-enfranchised, I struggled to move my domain management to GoDaddy, so if needed, I could move customers to a new host. Each request for domain unlocking was a long give and take ticket of "why don't you love us", "what can we do to help", blah-blah-blah.

Even when told directly what they could do to keep my domain business,they were unable to provide support.

My current crisis is with my own reseller account that's been down or not responding every day for the last 10 or 11 days. Could have been sooner as I don't check the site every day (Until now).

I've now grown accustomed to begging for assistance. I even tried the personal approach by calling, but I became so red-in-the face angry, I couldn't control my thought processes to work through the problem.

I have been with Readyhosting for many years. It was originally a Wisconsin company. Late last year, it was purchased by a company that is buying hosting company customers (e.g. the entire companies) and creating "cookie-cutter" hosting sites out of them.

After the switch to the "new platform" the issues have been constant, their so-called tech support awfull, and they have sunk to the lowest levels of the worst hosts that exist.

If you try to email their tech support, expect to get canned answers that are selected from a list of possible phrases. You ask a specific question? They won't even read, aknowledge, or answer the question, just a canned answer that the person on the other end thought was as close as possible to the question.

Ridiculous.

And if you have a SQL Server DB, don't go there. They have MyLittleAdmin, and it is supposed to allow you to backup and restore your database. Doesn't work. Their excuse is that they cannot allow users to do this, since it will cause security issues.

I guess their DBA hasn't ever heard of granting the user db_owner privs on their own database only. Can't argue with them, even if you are a college educated DBA with many years of experience.

Goodbye Readyhosting, Good Riddance.

Stay away from this company!

Readyhosting, I would have never guessed I would have been better off using a free service. They are a complete joke and that is about the nice thing I can say about them.

There service is non-existent. I can honestly say I never had a problem or question they could answer. It was amazing to learn how bad their service department is.

What takes the cake, after I finally cancelled all my accounts they continued to charge me even though I wasn’t even hosting a domain with them! The told me they where providing me a services and could not credit my account for the time between when I cancelled my account and called back to see why they were still charging my credit card. The lady told me in a smug voice that they had been providing me a services, when I asked what service? Since I didn’t even have a domain on file with them, she told me “well I don’t know that is your problem!”

Also their up time guarantee is a joke as well, my site was down for 5 days straight! It is pretty hard to have 99.9% uptime when your site goes down for days at a time.

If you own stock in this company sell! NOW, consider yourself warned!

Readyhosting was recently bought out by "Endurance International Group," which is an acquisition company (translate: investment group) that has made its commodity to be webhosting. Don't allow that to make you believe that Endurance International is capable of running a datacenter or providing adequate customer support--so far my experience is that they can do neither.

With 50+ websites hosted with ReadyHosting, you would think that they would care that I'm upset. You'd think they would have resolved problems. You'd think that technicians would actually answer support requests instead of leave them unanswered for days or close them without resolution.

But no. They aren't doing anything to make my life any easier. Since the buyout and transition, I've had sites go down, technicians close tickets that aren't resolved, tickets merged or moved within my control panel without telling me.

Buyer beware. As of this writing, they can't figure out how to make the control panel do what it's supposed to--I can't turn on FrontPage extensions, even though the panel has a button to do so. I can't make the statistics update regularly, even though it's supposed to.

Endurance International has not demonstrated any competence in running a Windows hosting platform. ASP sites do not maintain session state, logging clients out regularly and consistently. Technicians continued to tell me the problem would be resolved, even though upper level techs knew that it wouldn't be resolved.

The latest trial is that they appear to be holding fourteen domains hostage, refusing to unlock them for transfer to another host. I put in a request for them to be unlocked over 72 hours ago, and while techs have looked at the ticket, the domains are still locked--even though I'm listed as the admin contact and have provided all of the username/password information as requested.

PowWeb users--beware, you're next to be 'migrated' to this datacenter. Don't let their promises of enhanced service, increased stability, or improved security fool you.

Endurance International Group is not a webhost--they are an investment group. Run far and run fast.

That's my experience and advise. I realize that your mileage may vary. I was with this company for over 5 years...while the old ReadyHosting had its warts and problems, the new ReadyHosting is just plain ugly.

This is by far the worst hosting provider I have ever used.

They used to be decent, but since new ownership they are deplorable.

Their customer service is apparently staffed with idiots who are unable to answer the simplest of questions.
The technical staff can't seem to figure out how to move a website that uses a database to new server,much less figure out the myriad of other problems they have created since taking over.
And their managament apparently does not care if customers are unhappy.(they have instructed their support staff to not give out managers name or direct extensions for people trying to get their website problems resolved..wonder why?)
After over 30 phone calls/emails/on-line support chats our problems have not been solved.

It may be cheap but unless you enjoy giving yourself migraines, find another provider.

I guess I have learned you get what you pay for.
We are finding a new hosting provider ASAP.

Bad hosting, bad tech support, packages are not longer competitive. Used to be one of the best now it's one of the worst.