pair Networks Review Reply
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Poor service quality & QA
posted on Sep 06, 2007 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of pair Networks for: Hidden
Date when last hosted by pair Networks (as of Sep 06, 2007): Hidden
pair Networks Web Hosting Plan used: Hidden
Customer support rating: 8
Webhost Technical quality rating: 4
pair Networks Web hosting services Cost/Value rating: 7
Web hosting provider Overall rating: 5
We've had a number of service interruptions for our pair service, particularly POP/SMTP mail. REcently, we received an email telling us our service was to be migrated to a new server. On the day that happened, we instead lost all service and spent half a day on the phone with their tech team trying to diagnose why our account had been deleted from the old server but not moved to the new server. This was a pretty typical event -- things operate ok until they have to make a configuration change, then all hell breaks loose and we're the ones who have to step in to tell them there is a problem because they don't monitor effectively.