I'm writing this review because my site is again inaccessible, as it is so often. Netfirms provided good service when I first hosted with them, but the last few months have been excruciatingly bad. My site is often down. Their customer support has been utterly useless. If they reply at all, it's with a few standard form letters. They never actually solve my problem. Most of my service requests don't even get a reply. I'm writing anonymously because I don't want them screwing with my site while I move to a new host. Use this host if you like extreme frustration.