I have 3 sites hosted by Netfirms that are constantly down. When they are up performance is extremely slow. Calling support is useless, after 30 minutes on hold they send you to a voice mail box and no-one has ever returned my calls.

E-mailing their customer service will sometimes get you a response after 3 or 4 days (after 3 or 4 e-mails), sometimes after 7. The most frustrating thing about waiting for a response is that they usually just forward you a page from their help files and never address your issue. If they send me instructions on how to clear my browser cache one more time...

While their pricing plans are pretty good, I have to give them a low rating here also becuase it really doesn't matter how little you pay if your sites are down every 2 or 3 days.

Needless to say all of my sites are down as I write this, which is why I have the time to spend writing bad reviews of a really bad hosting company.

I am currently in the process of migrating my sites to another host and hope to never hear the name Netfirms again.