NCServ Reseller Hosting

Looking for cPanel/WHM reseller hosting? I can tell you one company to avoid -- NCServ.

Kris Keele at NCServ recently decided to "upgrade" to DirectAdmin and move all his customers to new servers. As one of their customers for the last 6 months, I was perplexed when my sites were suddenly offline, so I opened a support ticket.

Big mistake.

Here's the helpful response I got: "With over 1500 customers moved in the last month we have had about 20 that claim to have never received information, didn't understand or just didn't do as instructed and asked. Those are the only ones that have had issues also. If you did not receive something then you need to make sure our domains are whitelisted in your mail servers as all Resellers received private instructions... Your site appears to be resolving properly."

Hmmm. Well, none of the messages I received said anything about a new IP addy, and believe me friends, it wasn't an issue of whitelisting. The minor detail of letting people with custom nameservers know that their IP's would be changing didn't seem too important to the crackheads at NCServ.

However, about 24 hours after initially reporting my sites offline, I did get a reply from NCServ support letting me know the correct IP address. So I checked out the new DirectAdmin

The NCServ web site lists cPanel/WHM as part of the feature package for their cpanel reseller hosting accounts, along with the (Fantastico) auto-installer and the following scripts:
E-Commerce (OSCommerce, Zen Cart)
Blogs (b2evolution, Nucleus, WordPress)
Discussion Boards (phpBB2, SMF)
Customer Support (Crafty Syntax, and more)
Portals/CMS (Joomla, Mambo, and more)

Don't be fooled. If you had a Wordpress blog, OSCommerce site, or phpBB forum running on NCServ, it's gone. "Unable to establish database connection" kind of gone.

Since that's the kind of sites I run, you can imagine I immediately asked "WTF?"

Here's the reply I got from Kris: "What you are paying for is hosting service, the freebies are give as a FREEBIE we are under no obligation to support them or give you a time frame of when Installatron will be made available to the public. With the posts you keep making I am reluctant to help you any further, you may take your hosting package somewhere else."

Excellent reply, don't you think?

Instead of fixing the problem and helping me get my sites back online, the helpful staff at NCServ decided instead to belittle me, accuse me of lying, and ultimately delete my sites from their server and tell me to go pound sand.

Somebody help me understand how clowns like this stay in business.