Reviews of M6.net
M6.net : User ReviewsWeb Host Site: http://www.m6.net/
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M6.net web hosting plans listed at Best Host Ratings:
- MICRO-Kit
$4.00 / month, 250 MB Space, 20.0 GB transfer - SME-Kit
$9.42 / month, 2000 MB Space, 40.0 GB transfer - DEV-Kit
$16.75 / month, 4000 MB Space, 80.0 GB transfer - SQL-Kit
$31.25 / month, 8000 MB Space, 160.0 GB transfer - PRO-Kit
$45.00 / month, 12000 MB Space, 200.0 GB transfer - POWER-Kit
$69.25 / month, 18000 MB Space, 500.0 GB transfer
M6.net average Uptime 99.605%
Based on 2225 days of uptime monitoring of 1 web sites hosted with M6.net
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Absolutely Terrible
posted on Jul 28, 2011 by HiddenUser email: Hidden
Web site: Hidden
Used the services of M6.net for: 1 year - 3 years
Date when last hosted by M6.net (as of Jul 28, 2011): Less than 3 months ago
M6.net Web Hosting Plan used: FLEX
Customer support rating: 3
Webhost Technical quality rating: 3
M6.net Web hosting services Cost/Value rating: 7
Web hosting provider Overall rating: 1
Using M6.NET is like being charmed by a good salesman, buying the product. But when you have a problem NOBODY in the company wants to know and you realise that you have been suckered.
My time with M6.net at the start was good. The pricing is great. I had a few problems but the online ticket support system resolved them (without any explanation). I decided to upgrade my hosting package to include more domains. Them the problems started to come in thick & fast. Main problem was the site was taking along time to load, or not loading at all due to it not being able to find the server. This remained the problem throughout my 2nd year with them. Other problems included mail folders going missing,and PHP server variables not being standard. The slowness and lack of uptime impeded my business but they could not see a problem. Installing applications onto the server would not work as the length of time it took caused timeout errors. It would take around 2 weeks to get a stable link to install just one JOOMLA COMPONENT !!!! Very frustrating. M6.NET would offer no explanation and would say on my ticket..."Problem solved" then close the ticket. But the problem was not solved. Writing detailed tickets, writing to the managing director as you are requested to, and writing to their new customer liaison officer got me nowhere... actually not a single reply. So I had to kiss goodbye to around 8 months of paid hosting and move all of my websites to another host provider. Now that I have made I am so happy and cannot believe the difference in speed and service. My new host is like wearing a nice, comfortable pair of trainers whilst being with M6.NET is akin to wearing house bricks strapped onto your feet. M6.NET might be ok for the amateur hobbyist who has a couple of pages on his site, but for a business which needs to interact with its customers and use the latest technology then it is not suitable. Normally I don't write about these kind of things, but M6 have really upset me by not delivering what they had promised and have caused me a lot if inconvenience, money and angst. If you are reading M6.NET... you should not be in business with your poor level of service. Who wants to wait 30 seconds or longer for each page of their website to load? Which customer is going to wait around and keep reloading your page to get a stable connection? M6 have the equipment and systems, they have the technical expertise... but they don't know how to put it all together and don't value good customer service... it's all about selling hosting & products. Once they have got your money then you are basically on your own. Save yourself the heartache look elsewhere. All this is true and can be backed up if need be. This was my experience with M6.NET. I share my experience to save you the pain.
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m6.net money refund guarantee is scam
posted on May 01, 2010 by Yasser Essam El-DeenUser email: Hidden
Web site: webtools-int.net
Used the services of M6.net for: less than a month
Date when last hosted by M6.net (as of May 01, 2010): 3 months - 1 year ago
M6.net Web Hosting Plan used: windows reseller
Customer support rating: 1
Webhost Technical quality rating: 8
M6.net Web hosting services Cost/Value rating: 8
Web hosting provider Overall rating: 1
" yasser@webtools-int.com
Posted On: 19 Jan 2010 12:39 Pm
Hello,
kindly, cancel my account and refund money !!
i did not have any negative impression about your services as we're still new to your service (just two days) and not been fully experienced with your services.
But since we are an Internet services provider company , we need on a daily basis to use a backing-up/Restoring Db's up to of 20 times/day!!
Therefore, it is not possible that every time we need so, we have to refer to you and submitting tickets, then waiting for answer, and so on...
Therefore, please go-on in canceling our account and try to refund money as quickly as you can.
Thanks ... and Best Regards
Yasser Essam El-Deen
M6.Net - Arvind
Posted On: 20 Jan 2010 12:45 Am
Dear Yasser,
Thanks for contacting the M6.Net Billing department. We hate to lose customers like you. We don’t want to see you go. If you’ve canceled your account because of issues you’ve had with our service, contact me and we’ll sort them out Right Away! Reply Me, I will personally ensure your issues are solved once and for all. We’ll do all we can for you to ensure you keep hosting with us at M6.Net.Keeping you as a one of our valued customers is so very important to us.
So if you continue to leave - I would really like to hear from you to find out why you decided to cancel your account. Better still for you, I would like the opportunity to do all I can personally, to keep you as a customer.
If you have more questions please do not hesitate to ask.
NOTE: In order to make sure we get your query, please do not reply to this ticket via email, but rather login at https://accounts.m6.net/support with the email address used to create this ticket.
Regards,
Arvind
M6.Net
Yasser Essam El-Deen
Posted On: 20 Jan 2010 01:30 Am
Dear Arvind,
The reason for my cancellation request was not because of any failure on your part, but because of the lack of some services that are necessary for us, and specifically the Db Back-up/Restore service as I have mentioned before in my previous ticket !!
Also, I really appreciate your offer, but as I have told you it was very important part to us to find this option was available!!. So, kindly go-ahead ... Thanks.
Kind Regards,
Yasser Essam El-Deen, Business Development Manager
Web-Tools Co.,
Gsm Mobile: +20 11 444 6012
Tel: +202 2256 5074
Fax: +202 2256 5074
E-Mail: yasser@webtools-int.com
Website: http://www.webtools-int.com
Logo Final
From: M6.Net - Arvind [mailto:billing@m6.net]
Sent: Wednesday, January 20, 2010 2:45 Am
To: yasser@webtools-int.com
Subject: [Billing #MEA-463893]: account cancelation request
Dear Yasser,
Thanks for contacting the M6.Net Billing department. We hate to lose customers like you. We don’t want to see you go. If you’ve canceled your account because of issues you’ve had with our service, contact me and we’ll sort them out Right Away! Reply Me, I will personally ensure your issues are solved once and for all. We’ll do all we can for you to ensure you keep hosting with us at M6.Net.Keeping you as a one of our valued customers is so very important to us.
So if you continue to leave - I would really like to hear from you to find out why you decided to cancel your account. Better still for you, I would like the opportunity to do all I can personally, to keep you as a customer.
If you have more questions please do not hesitate to ask.
NOTE: In order to make sure we get your query, please do not reply to this ticket via email, but rather login at https://accounts.m6.net/support with the email address used to create this ticket.
Regards,
Arvind
M6.Net
Ticket History yasser@webtools-int.com (Client) Posted On: 19 Jan 2010 06:09 Pm
Attachments image002.jpg (3.45 KB)
M6.Net - Arvind
Posted On: 20 Jan 2010 08:53 Pm
Dear Yasser,
Thanks for contacting the M6.Net Sales and Billing department. Your account has now been marked as canceled, and a refund, if one is applicable, will begin processing for your account soon.
Any remaining credits under your account will be refunded if you are canceling before 90 days after the sign-up date or if you are canceling within 30 days after your sign up date a full refund minus any domain registration fees will be issued to you.
If you are a PayPal client with a PayPal subscription set up; please remember to cancel that via your PayPal account to avoid any unexpected payments, we cannot cancel these automatically. All going well your refund should be issued by 17/03/10. Thank you very much for hosting with M6.Net. Please let me know if you need any further information or assistance.
If you have more questions please do not hesitate to ask.
NOTE: In order to make sure we get your query, please do not reply to this ticket via email, but rather login at https://accounts.m6.net/support with the email address used to create this ticket.
Regards,
Arvind
M6.Net
yasser@webtools-int.com
Posted On: 24 Jan 2010 09:46 Pm
Is there any other procedure that i have to do?? or just waiting !!
Kind Regards
M6.Net - Arvind
Posted On: 25 Jan 2010 07:22 Pm
Dear Yasser,
Thank you for contacting M6.Net Sales and Billing department.
Your account has been canceled as per your request. If you are a PayPal client with a PayPal subscription set up; please remember to cancel that via your PayPal account to avoid any unexpected payments, we cannot cancel these automatically.
If you have more questions please do not hesitate to ask.
NOTE: In order to make sure we get your query, please do not reply to this ticket via email, but rather login at https://accounts.m6.net/support with the email address used to create this ticket.
Regards,
Arvind
M6.Net
yasser@webtools-int.com
Posted On: 19 Mar 2010 10:43 Pm
Dear All,
Your specified date for refunding my money was over "17/03/2010" three days ago !!
But, I didn't receive any yet !!
Kindly Advice
Regards
Yasser Essam El-Deen
Yasser Essam El-Deen
Posted On: 19 Mar 2010 11:00 Pm
Dear All,
Your specified date for refunding my money was over "17/03/2010" three days ago !!
But, I didn't receive any yet !!
Kindly Advice
Kind Regards,
Yasser Essam El-Deen, Business Development Manager
Tel: +202 2256 5074
Fax: +202 2256 5074
Gsm Mobile: +2011 4446012
E-Mail: yasser@webtools-int.com
Website: http://www.webtools-int.com
M6.Net - Arvind
Posted On: 20 Mar 2010 11:40 Am
Dear Yasser,
Your issue has been escalated to our admin, you will be heard soon.
If you have more questions please do not hesitate to ask.
NOTE: In order to make sure we get your query, please do not reply to this ticket via email, but rather login at https://accounts.m6.net/support with the email address used to create this ticket.
Regards,
Arvind
M6.Net
Yasser Essam El-Deen
Posted On: 23 Mar 2010 12:30 Pm
Hi,
I didn't get any answer yet from your side about my money refunds !!
Kind Regards,
Yasser Essam El-Deen, Business Development Manager
Tel: +202 2256 5074
Fax: +202 2256 5074
Gsm Mobile: +2011 4446012
E-Mail: yasser@webtools-int.com
Website: http://www.webtools-int.com
From: Billing [mailto:billing@m6.net]
Sent: Tuesday, March 23, 2010 1:55 Pm
To: yasser@webtools-int.com
Subject: [Billing #MEA-463893]: account cancelation request
yasser@webtools-int.com,
This message concerns your Ticket #MEA-463893. We have not received any response back from you in 72 hours, and would like to know if you consider this issue to be resolved. If you have any further questions, simply respond to this Email.
Subject: account cancelation request
Department: Billing
Priority: Critical
Status: Level 1
Please let us know how we did! How would you rate this experience with our team? Good , Not good.
Please note that the Ticket will automatically be closed within 24 hours if no response is received from you. The Ticket will not be closed in the case that you send another reply.
M6.Net
M6.Net - Arvind
Posted On: 23 Mar 2010 10:15 Pm
Dear Yasser Essam,
Your refund issue has been escalated to our admin, you will be heard soon.
If you have more questions please do not hesitate to ask.
NOTE: In order to make sure we get your query, please do not reply to this ticket via email, but rather login at https://accounts.m6.net/support with the email address used to create this ticket.
Regards,
Arvind
M6.Net
yasser@webtools-int.com
Posted On: 06 Apr 2010 05:32 Pm
Hi, I didn't receive my refund yet, since my account was canceled before 25 Jan 2010 ... kindly advice
yasser@webtools-int.com
Posted On: 06 Apr 2010 05:34 Pm
Hi, I didn't receive my refund yet, since my account was canceled before 25 Jan 2010 ... kindly advice.....
please check ticket No. #MEA-463893
yasser@webtools-int.com
Posted On: 09 Apr 2010 06:28 Pm
Anybody here !!!
M6.Net - Arvind
Posted On: 10 Apr 2010 03:28 Pm
Dear Client,
I have updated your refund issue to our admin, your refund should be issue until next week.
If you have more questions please do not hesitate to ask.
NOTE: In order to make sure we get your query, please do not reply to this ticket via email, but rather login at https://accounts.m6.net/support with the email address used to create this ticket.
Regards,
Arvind
M6.Net
yasser@webtools-int.com
Posted On: 16 Apr 2010 03:00 Am
Hi,
We are going into the third month, and I didn't receive anything yet !!??
Kindly Advice
Regards
yasser@webtools-int.com
Posted On: 18 Apr 2010 01:53 Pm
So, I think I have to wait one year to receive my refund ... right !!??
Yasser Essam El-Deen
Posted On: 24 Apr 2010 11:30 Pm
Hi,
I think it is a long time enough now to stop your procrastinate in refunding
my money !!
So, If this issue will not be resolved within this week I will file a
complaint to the Internet Complaint Crime Center (IC3), Better Business
Bureau, and to your local Fbi office.
Kind Regards,
Yasser Essam El-Deen, Business Development Manager
Gsm Mobile: +2011 4446012
E-Mail: yasser@webtools-int.com
Website: http://www.webtools-int.com
Yasser Essam El-Deen
Posted On: 24 Apr 2010 11:30 Pm
Hi,
I think it is a long time enough now to stop your procrastinate in refunding
my money !!
So, If this issue will not be resolved within this week I will file a
complaint to the Internet Complaint Crime Center (IC3), Better Business
Bureau, and to your local Fbi office. "
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Poor Availability
posted on Apr 26, 2010 by Glen WarburtonUser email:
Web site: www.beaumarislifeboat.com
Used the services of M6.net for: over 3 years
Date when last hosted by M6.net (as of Apr 26, 2010): Current customer
M6.net Web Hosting Plan used: n/a
Customer support rating: 5
Webhost Technical quality rating: 9
M6.net Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 1
Our web site is very often down - far too often I try and go on it and it's not there. Whenever we submit a support ticket there is no indication as to why it has happened. We do not monitor the website but it seems to be up and down (that we spot) about 10 times a month - we don't check very often either. I'm afraid I can't recommend M6.
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M6.net Rocks!
posted on Jun 26, 2009 by FredUser email: n/a
Web site: n/a
Used the services of M6.net for: 1 year - 3 years
Date when last hosted by M6.net (as of Jun 26, 2009): Current customer
M6.net Web Hosting Plan used: n/a
Customer support rating: 9
Webhost Technical quality rating: 9
M6.net Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
Their hosting services are the best value for the price. I don't think you will find a cheaper price then there's. To host 10 websites under $20 per month, what more can you ask? Plus their bandwidth restrictions are quite high.
If you are serious about reliability and availability then stop being so cheap and pony up the cash (ie go out to discountasp.net and pay $15/month for 1 website) and quite your complaining. Most sites that are hosted at m6.net are non critical websites meaning that they are primarily hobby websites or websites that can afford to be down for 1/2 hour to an hour. If you are a reseller and can't afford to be down, then go for a more expensive hosting company. For me, I've been with m6.net for over 2 years and so far they have NOT been as incompetent as some of the reviewers here claim them to be. Yes, expect a 1 day turnaround for any support issues raised. But once the site is setup and configured, it usually is okay. I host 10 websites and none of my clients have ever complained about availability. Well, maybe I'm one of the luckier customers
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They are the most pathetic compny I have ever Seen
posted on Jun 25, 2009 by O.P.ChhabraUser email: Hidden
Web site: Hidden
Used the services of M6.net for: 1 year - 3 years
Date when last hosted by M6.net (as of Jun 25, 2009): Current customer
M6.net Web Hosting Plan used: Flex
Customer support rating: 1
Webhost Technical quality rating: 1
M6.net Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I have my account with them, and for the past two years I had been suffering with the crap they were giving me. Today I am relived I had ultimately taken a discussion after almost 100 mails to their supprt people, And I had to request despite the fact that I had all my dues duly paid.
Their sport staff insisted me to pay $66, I also Sent him a communication I had with their MD Michael Guilfoyal michaelg@m6.net
My Client sent them a mail, and their Mr. Rakesh without getting to the depth of the incident sent a mail to my client that this domain is down because of Non Payment. I almost Lost the Client, I had to immidiatly setup another account with four times more cost then I charged to get out of this situation.
They are Not Bothered about any bodies reputation, they are not bothered about their own words and they are not ready to talk to understand if the other person is right.
Their Mr. Ben Feels He is doing favour to us by hosting our accounts. But They really Need to be taught now that A Customer is GOD, which they have forgotten.
I think its time for them to wrap up.
Omi
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worst technical help
posted on Apr 04, 2009 by AnonymousUser email: n/a
Web site: n/a
Used the services of M6.net for: less than a month
Date when last hosted by M6.net (as of Apr 04, 2009): Less than 3 months ago
M6.net Web Hosting Plan used: NetSarter
Customer support rating: 3
Webhost Technical quality rating: 4
M6.net Web hosting services Cost/Value rating: 8
Web hosting provider Overall rating: 3
I bought the basic windows package with sql server. It took a day to have my account ready. I got an error when I tried to create the database. They eventually created but their sql web management was down and I coudn't connect to their sql server via management studio. I asked for help, all they wanted were more screen shots. After 3 days of sending screen shots, I finally asked for a refund and they said no problem but it will take 60 days. I would not recommend M6.net to anyone!
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Waste of time and money
posted on Feb 13, 2009 by Ken SowtonUser email: Hidden
Web site: kislab.com
Used the services of M6.net for: less than a month
Date when last hosted by M6.net (as of Feb 13, 2009): N/A
M6.net Web Hosting Plan used: Flex
Customer support rating: 1
Webhost Technical quality rating: 2
M6.net Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
It was quickly apperent that we wouldn't use this host for long as their support was worthless form the start. We applied for a refund as guaranteed on signing up. Later they said the refund would be paid two months later. When that didn't happen they didn't answer any emails and the credit card company said the transaction was too long past. Don't trust these people and their promises.
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30 Day Trial Scam
posted on Oct 24, 2008 by KayUser email: Hidden
Web site: www.loadboy.com
Used the services of M6.net for: Hidden
Date when last hosted by M6.net (as of Oct 24, 2008): Hidden
M6.net Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 8
M6.net Web hosting services Cost/Value rating: 7
Web hosting provider Overall rating: 5
M6.net's Refund policy is a scam. After sending them an email requesting to cancel my account, not once did they acknowledge it. Of course, they didn't bother to tell me that they had to "acknowledge" my cancel request before it was considered "valid". One email and two support tickets we're sent. It wasn't until AFTER my thirty day trail was up that they notified my that "I" didnt' submit the request right. BEWARE!!!
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The Absolute Worst
posted on Oct 10, 2008 by Cross Keys DentalUser email:
Web site: www.CrossKeysDental.com
Used the services of M6.net for: 1 year - 3 years
Date when last hosted by M6.net (as of Oct 10, 2008): Current customer
M6.net Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
M6.net Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 1
I hardly ever do this,but STAY away from M6. This is the absolute worst Hosting Company. I've put my email out there. Feel free to contact me if you have any questions. Not Reliable, and Dishonest. What else can you say ? Run don't walk away from these people.
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m6.net worst hosting ever
posted on Sep 10, 2008 by Oscar Valenzuela WongUser email: Hidden
Web site: www.mexicommerce.com.mx
Used the services of M6.net for: over 3 years
Date when last hosted by M6.net (as of Sep 10, 2008): Current customer
M6.net Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
M6.net Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
M6.net plain sucks.
This year had ALL my sites down for four weeks (of course they didn't refund me anything), but that’s not all, they used to be average (I mean 5 out of 10) but now they are just helpless, support takes forever, they can't fix anything quick and most of the time they don't even know what you are talking about, I don't know if they are stupid or just lazy. Every week at least one issue arises (without me doing any changes of course). I have all kinds of problems, email suddenly stop sending and/or receiving, my databases MS SQL and MySQL stop accepting connections, my sites go offline very often, I use a custom dll which becomes unregistered every time there is another problem, I have to restore MY OWN backups for the sites since they are totally unable to restore a working copy after a failure.... anyway you get the idea.
So, run run RUN away from this awful company as I'm doing now. Don't wait until they ruin your business.
Oscar.
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