I selected M6 for a client because they were very cost conscious.. and now all I do is spend all day responding to the client because the server is down. This happens a couple of times a week.. no joke. If anyone wants to know anything about these bunms.. fee free to email me at the address above.

I'll move this site elsewhere ASAP.. even if I have to eat the cost. If you're a developer these guys make you look REAL bad. There's absolutely no support and customer service is miserable. I had one of their support tell me that my site being down was my problem not his. Unbelievable!!

I could write a whole article complaining about this company. And all this happened in less than a day.

It all started when I saw their website with good offers. Their website looked very professional so I wrongly assumed their staff was too. It said also that they had a 30 day money back guarantee. This means that if you are not satisfied with their service, you can cancel within 30 days of signing up. So I decided to give it a try.

I signed up for the Flex Plan where you get 7 websites with a free domain. As I'm ordering, I couldn't find where to specify what domain I want for my free domain because that's the one I want to use with the hosting. I found out in another page after doing some research that I have to submit a request to create my free domain after I pay for the web hosting. I didn't think it was a big deal, although it seemed odd that a web hosting company couldn't create a simple script to add the free domain during the order process. I signed up anyway.

They sent me an email with the link to the website where I could access my account with invoices and all that stuff. It had the same password I had entered during the order process. I entered the password only once (in two text boxes together to confirm it, but it was the same password). That worked fine. Using that website, I submitted a request for my free domain. They replied with some weird message that sounded like they had no idea what I was talking about. After a couple more messages back and forth they said that they would forward the message to the appropiate department. They created the domain and everything worked fine in about 24 hours after sending many emails back and forth.

They sent me an email some time later that night after I signed up saying that the control panel was ready and they sent me my username and password. The password, which was supposed to be the same as in the account management website because I entered it only once, had one character missing from the password I had entered. They never told me that but it was ok. I just had to remember to enter one character less that my original password. No biggie, right?

I was really excited to start working on my site anyway and I clicked the first link. It was using a secure connection. There was a certificate error. This was starting to seem really weird. A certificate error in a web hosting company?

I clicked the second link. I got to the login page. I entered my username and password and it redirected me back to the login page. I thought that maybe I entered the password wrong so I tried again but with a wrong password and it showed a message saying that the password was incorrect. I tried again with the right password, it seemed to go through with no error messages but then it got redirected back to the login page. I tried about 5 to 8 more times. It wasn't working.

I submitted a request to fix both issues (the unsercure site and the secure site). About the first issue, they said that the error was with my computer because I didn't have the certificate. I'm not an expert in SSL but I've never had any problems with certificates with other companies and I don't think my computer needs a certificate. I told them that I have accessed dozens of secure websites in the past with absolutely no problem. They said that I must have some kind of software or proxy that is blocking the certificate. But I only had the problem with their website, not with any others. They suggested to click the link to ignore the certificate. I did that just to try it and it worked. But it was freaking me out that their certificate wasn't working and that they didn't do anything to fix it. They had no idea what they were talking about and they didn't care enough to even try to help me. Their responses were also not very nice and I started feeling like they just wanted to say anything to get rid of me. I'm not sure if that was their intention but that's just what it seemed.

I also asked them about the second issue about logging in to the unsecure site. They said that it was working on their side. I replied telling them that it wasn't working for me. They said again that it was working for them. Well, they're in the best location possible with direct access to their server. It better work. But I replied again telling them my login isn't working. I didn't tell them in a bad way but I really didn't care if it was working for them. I'm the client, not them. So I did a short video with Windows Media Encoder and sent it to them. They completely ignored it. Since I had asked for both issues at the same time (about the secure and unsecure sites), they said that since the secured site was working when I ignored the certificate, then the issue was resolved. But it wasn't, because the login wasn't working on the unsecure site and on the secure site I had to choose to ignore the error. They were just happy that I could access the site and didn't even bother to fix the real problems. What could I expect from them then?

By this time I really couldn't trust them anymore. They didn't know what they were talking about, they ignored the real problems and treated me like I was bothering them. But I'm a new client and I need help, what am I supposed to do? It's their job to help me.

I took some time to check the Control Panel. Their knowledge base was practically empty with some few articles with very short (sometimes just a short paragraph) to explain some issues. The applications that you could install automatically from their list were really old (for instance, they had BlogEngine 1.1, and we are already on BlogEngine 1.4 and 1.5 beta). They use Plesk for the Control Panel which is really nice and includes many options but they don't really utilize it in the best way, as I mentioned with the documentation and ready to install applications.

I was getting really dissapointed with this company. And then I went to visit their website to look for more information and surprise, surprise. It was down for at least 5 minutes. It could have been more, but it was at least 5 minutes during the time I was trying to access it.

That was it. I decided to consider their 30 day money back guarantee and requested to cancel my account. They answered saying that they had cancelled my account and that they would return my money in two months. This was completely unacceptable to me because I was never made aware of this policy. They said that they do it because of fraud. But they never mentioned anything about it when I was signing up. If I had known that I had to wait two months to get my money back and pay interest on my credit card for a cancelled service, I would have never signed up with them in the first place. I thought this was a no risk offer. Then I did some research online and found out that I'm not the only customer who's been treated badly by this company. If I had only done the research before I signed up... What if this company goes out of business and I'm left without my money? I would lose all the money that I paid for the web hosting.

I told them about this and we have been sending messages back and forth (again, what a surprise). They still don't want to refund the money to me and I'm very frustrated. They keep telling me that I have to wait two months to get my money back. I sent them a message saying that a friend suggested that they are depositing the money into a savings account or in the stock market to earn some interest and that's how they make their money (this is true, my friend's uncle is a lawyer and he said that some companies do this). They ignored that and kept telling me that I have to wait 2 months. I'm still communicating with them. Please wish me luck.

Just a suggestion to anyone considering opening an account with M6.net, try to find some other host. There are many out there with better service.

Thank you for taking the time to read this review. I will try to post it in as many websites as I can because I really don't want anyone else to go through the same problem I'm going through.

I was with M6 for one year. It sometimes it worked well but recently they had a one-week crash. Here is my experience with M6.net

Uptime: The uptime is pretty good.
Email: They had huge problems with the email in the past, now they solve it.
Administration: The CoPanel is a disaster. You see more errors than useful information.
If they have a breakdown they will restore your web sites from very old backups and they won’t inform you.
Speed: HTTP speed is between acceptable but PHP speed and SQL is a DISASTER. M6.Net is the worst solution for a forum live VBulletin or PhpBB.
FTP: ftp keeps disconnecting you after 1-3 minute(s) without warning. Upload speed is max 20-30KB/sec (even thought I am able of 100KB/sec).

SUPPORT: Pray to God that your account will stay out of trouble. Of course if you are in trouble, there is nobody to help you. Recently all my web sites were down for 5 fucking days and I was impossible to speak with somebody for real! They pretend to have phone support 24/24 but actually a guy from India with a rudimentary English answer only few hours in the middle of the day, and not in weekends. So if you want to see if I am telling the truth, make a phone call to ‘Technical support’ in the middle of the night (US time). Also send a ticket in the night and see when you get an answer.
So… my tickets were still unresolved after 5 days. All they answered was "Our stuff will handle your issue as soon as possible" and "Our stuff will reply soon". I bet was an automatic message.
Basically, there is no support. AT ALL!

Conclusion: If you want to run a very basic web site (plain HTML, no DB – for example holiday/family photo album) and you are not in hurry, M6.net is acceptable. If you want run a business web site, than obviously this is not good place for you.
1 star out of 10.

Now I move my site to a different host. Wish me luck.

PS: did I mentioned that they lost my forum’s DB ?

Unable to update websites 90 percent of time due to their control panel being down - Their support staff refuses to address difficulties and refers you back to the control panel which does not open/work - owner of company promises to fix things but NEVER follows thru - and after 3-4 weeks of emails per issue finally blames his support staff for fixes he says he is going to make personally. He has excuses for everthing - except billing - they bill you even when your site is not up - over and over and over - they also bill erratically between the 23rd and 30th of the month - even if your site is not up. Totally not worth the hassle. Other webhosts work fine m6.net doesn't work at all after you initially upload your site - everything goes to hell shortly therafter. They'd rather dream up excuses instead of take responsibility for their problems and fix them - a never ending source of frustration... Not even worth the $10/month you save. The only way they respond is if you post reviews of their bullshit... and then they only offer to fix things if you will post positive reviews - all the while your site is still down! Unbelievable. Check the Better Business Bureaus and Attorney Generals Websites in the United States if you are not getting what is advertised - I believe there is a pattern of fraud with this company. Complaints need to be files under M6.NET - I recommend spending your time filing with the Attorney General on all the days you are waiting for the package you were charged for to be delivered.

They provide unbliveable features at low price, but extermly unreliable

in brief M6 is : A very very low uptime + lazy technical support + weak mailserver + busy server

STAY AWAY !!!!
Worst of all time, Have 25 sites on line at least 5 clients contact me daily with issues.
eMail is sporadic at best and is up t0 24-36 hours delay.
web servers recycle up to 30 times per day and Tech suport say either it is not happening or is not an issue. Had host-tracker.com monitor 1 site for a week was getting up to 50 emails daily on site being off line
Mick

I have been using M6 for about three years now. Recently their service has taken a dump. The service is very unreliable (last thirty days my SQL server has been down twice for over 4 days). If you have aproblem on Friday, good luck getting your site up by Monday. It appears they do not have the support staff to take care of any server issues. I would not recommend M6.net to anyone who requires a reliable web service.

I went to M6-Net as a cost savings for myself. Little did I know the headaches I would be faced with. Customer service is slow as is the Tech Support. The Control Panel to maintain your site might look impressive, wouldn't allow you to configure your FTP access for example.

Report technical issues and while in the 24-48 hour time period and your get a response that they're aware but "make the best you can do" kind of excuse.

Two months - and I had had it.
I'm sorry that I left myhosting.com

i have been using m6 for some time now. you get what what you pay for. which really is nothing. there up time is horrible, in fact today since 8a.m. (mind you it is now 3p.m.) there entire network has been down. so basically if you are a reseller with them, all of the hosted sites that you are responsible for are all down, so all of your clients will be calling you, meanwhile m6 will not answer any of your emails, and their phone number, what a joke, it is a generic voice mail box.

also their control panel does about half of what they claim it does, sure the buttons to do things might be their, but most of the time the control panel ends up in an asp error.

If you are serious about your site, or your clients sites, then dont use a "joke" of a hosting company.

I would avoid them at all costs. they might be cheap, but they are also not a quality host.

I've been hosting with M6 as a reseller for over a year. The worst problem with them is that their service is email/ticket only, and it is a 24-hour turnaround with the best case scenario. Here's some of the worst problems I've had with these guys.

Intermittent Email for MONTHS
They used athe IMail server, which they claim was causing all sorts of problems and explained the long episodes of downtime and inability to send email. I've got another account with CI Host (I've been with them for 2 years for another domain) and they've been using IMail without any problems at all!

Suspended Service!
Now that I've waited 3 months for them to switch from IMail to SmarterMail Pro and everything SHOULD be working, I woke up this morning to find that they've suspended my account for reasons unknown. No warning, no contact, just a firewall error when you try to hit my sites. Of course, I have to enter a ticket and wait 24-hours to see what they have to say about it!

Bottom line, if you're planning on reselling, do yourself a favor and skip the shared plans like M6 and go with a dedicated solution like rackshack.net or someone that will at least pick up a phone when you call!