I am a program developer so I know my way around the PC environment. However, 4 years ago I was just breaking into Web development and decided to go with Lunarpages to practice. I put up a personal family site mainly for all family member's to have email and a place to get connected and chat.

I don't know where Lunarpages gets their high uptime ratings, but with 26 family member email accounts we can attest that there are problems. Originally I felt proud to provide my relatives across the country with personal email accounts that went by their first@lastname.com, only to be embarrassed by polite complaints that they've switched back to their other email because they can't get their mail half the time. Several of my daughters (big family) still check their Lunarpage email accounts as a courtesy to me, but I found recently that they secretly and primarily have been using alternative email services for years.

I had a private family forum set up in which we would post updates from across the country to keep in touch. It was fun because it also chronicled historical activities and chat about our childhood memories between siblings. One day it was just gone. No notice, no email from Lunar's Techs... just GONE. Later I found that they had disabled all customer's forums for security reasons. Apparently they'd found an exploit in the PHPBB Forum that they provided their own customers.

My experience with tech support was less than satisfactory as well. One time I called and the tech acted as if he was dis-interested in my problem. The site was making me log in multiple times. He spoke to me as if it were something I should learn to put up with. He never resolved the problem and I found myself trying to find a way to politely get off the phone with him.

Finally, I have a problem with companies that permanently reduce rate plans to remain competitive, but never offer it to their faithful existing customers. My current account is $95.40 annually ($7.95/mo) plus $14.95 for a Yearly Domain Name Registration. Yet their current pricing is now $6.95/mo and Free Domain Name For Life. Am I now shopping for a new service provider? You bet... Go Daddy isn't looking too bad.