These guys were the best when I signed up four years ago. Now they can't even deliver email reliably. They had a server failure several weeks ago they appear to still be resolving.

Customer support is bad. You have to run three separate logins depending on whether you want customer support, access to your site or renew payments. Guessing they sold the company, outsourced or had high turn-over.

I can't afford to use these guys anymore. There website uptime maybe 98--somthing but emails is probably 60% uptime.

Been with them 6 years.

They used to be great. Now they are terrible. They took our customer support forum offline because of "cycles" without warning. 24 hours later they have yet to respond to the issue. Their tech support is terrible. The notifications they send are unreadable as they do not use native English speakers for upper level support.

Support waits on the phone run to 15 minutes and then they do nothing. I miss the old lunarpages but now we will migrate.

I have used Lunarpages basic hosting for more than 5 months. The customer service staffs responded quickly to my technical questions.
There's had no server down up till now.
I am satisfied with their service.

Minhphat

Lunar Pages was GREAT. At one time. They now lack the customer service that earned our business. There are still a couple knowledgeable techs there, but they're very difficult to reach. Most support ticket responses are completely irrelevant to the topic. Of course, this is assuming you can get a response. My most recent support ticket is now more than 10 days old, with no resolve. Meanwhile, my business sits on hold.

What do they care though? My account is only good for $7 per month, and I've already paid.

1. Shared packages are WAY WAY oversold - 400G bandwidth? Try using all that without ever going over 1% CPU Usage. I have a little store, about 15 orders a day, and I exceeded that limit in 10 days, having only used 13GB of bandwidth.
2. They will disable your site without warning should you exceed that undisclosed CPU limit, send you a brief email in broken english basically saying that if you want your site back, you need to upgrade to a dedicated plan at $100+ per month.
3. If you're foolish enough to fall for that, like I did, you better have a sixth sense about servers - as in, your IP address appeared to you in a dream. The IP addresses in the welcome email were wrong. 2 days later that's fixed. The nameservers in the welcome email were wrong, nothing resolved correctly. 2 more days of headache. Need an SSL cert. 5 more days of headache. Oh, you can't send emails from your email client because you can only STMP through port 25, and your ISP probably blocks that - so many places (think Hotmail) will bounce your emails. And so forth, and so forth. Blech, blech, blech.
Transfered to a different host after 3 months - paying $14 a month for a shared account and no problems! Don't want to see anyone go through what we did!

The service answers very quickly to any kind of questions. It's a pity that their Windows plan doesn't support a Java Server.

I used to be a loyal customer of lunarpages, until they suspended my site without warning. They they told me to upgrade to their $99 dedicated plan or $45 VPS plan or they won't help me. This is unfair and holding my company hostage!!!

The reason is because you are only allowed to use 1% CPU and I was using 3%, with "200-300 allowed per server". My site only has text and small jpgs, and I access MySQL about 6 times per minute with my simplemachines forum. When they claim 'unlimited' MySQL, its a lie.

The tech support ignored emails and was clueless to all my dumbed down technical questions when I called. Oh and I was put on hold for 20 minutes.

For the last 6 months (2nd half of 2007) I found my site down fairly often. When I ask, all they say is 'problem has been fixed'. But it happened all the time.

They also refused to transfer my site for me to the new plan, unless I pay an additional $50.

Don't get lunarpages, they used to be good but not anymore!!!

service, barely exists.
sales, will tell you anything to get you to sign up
resolve issues, nothing is ever their fault (according to them)
technical assistance, nope, you cannot see logs that might provide any insight

Look if you need a website that is nothing but static, I would say your fine. Use them.

But they are blacklisted to death for spamming, so if you can get or send emails to a big chunk of the planet is doubtful.

If you do anything database related, or commerce related, they will make you insane, no remote access for databases.

They will tell you you can use the shared SSL - NOPE not for any php java or asp commerce!

I really have given them every chance to get there you know what together, without any resolve. BuhBye lunarpages, you really do suck.

I have used Lunarpages for all my domains for many years and in the last 6 months I have seen a DRASTIC decline in service and reliability. The most frustrating is that their email server turn into black holes and they never tell you about the outage/problems. Many of our customers get pissed off saying that they sent several emails and since we never got them we couldn't respond to their questions etc.

I am looking into a new host for all my domains.

LUNARPAGES SUCKS

STAY AWAY!!!

They don't know anything about hosting Windows accounts and the entire time i was there it didn't really seem to bother them. This company is a classic case of overexpansion (getting too big too quick) -- if you read reviews of them from 3+ years ago they apparently were a great service company at one time. Now look at the kind of reviews they get. They changed their business model to increase their volume and revenues but apparently they didn't think about investing in additional personnel to handle the additional work that comes with additional customers. what bothered me the most is that they were quite arrogant and self-assured: anyone in their eyes that dare criticize their service must be from a competitor. run from this company.