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Don't go there
posted on Jan 22, 2012 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of Just Host for: Hidden
Date when last hosted by Just Host (as of Jan 22, 2012): Hidden
Just Host Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 7
Just Host Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
My company has an account with justhost for about a year now.
We had a major issue a while back with server downtime and they kept telling me they were trying to resolve the issue. Then after some time without any change, I demanded they move me to a better server or cancel my account. So we got on a better server and things have been working well since.
BUT!!!!!! This Friday, to my horror, I discovered that justhost was running an old backup of my site exactly the way it appeared in May 2011 (as we provide up-to-date news and market intelligence, this is a serious problem.
So I wrote justhost and guess what? They told me to clear my browsers cache. This has nothing to do with the issue at all. So I decided to buy priority support for $20 to get better and faster service. Then they get back to me and tell me that the server I was on had gone bad so they moved my site to a different server. They had used an old backup of my site and put it on a different server without even telling me!!!!!!!!! I'm furious. But it doesn't stop here. I can't access either the online control panel nor can I get FTP access to the server to update my site with the newest data. I wrote justhost and complained about this to their priority support and I got an answer (not 30 minutes as promised but an hour but still ok with me). They just gave me a standard reply saying they had forwarded my mail to the "appropriate" department. And that department is not getting back to me. I wrote priority support and complained and they give me exactly the same standard reply as before saying they have forwarded my request to the "appropriate" department. So I pay extra money for better service and they feed me with standard replies at a time when I desperately need to resolve the problems we have with our site. We have just sold advertising (banners etc.) for our site and desperately need to get the site up and running and then we have this hosting provider not doing anything about it and sending us standard email replies. We are now going to move our site to another hosting provider. This is just completely unacceptable.
Because of my experience, I recommend you stay far far away from justhost.