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I am SO SCREWED WITH JUSTHOST!
posted on Mar 06, 2010 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of Just Host for: Hidden
Date when last hosted by Just Host (as of Mar 06, 2010): Hidden
Just Host Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
Just Host Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I am typically the person who looks up a company with the BBB prior to signing up. With JustHost.com, I failed to do that and BOY AM I SORRY! When I accidentally registered the same domain twice, it allowed me to do that, and charged me twice for both the registration and the Domain Privacy. On my main domain, they charged me duplicate for DOmain Privacy AND Dedicated IP, which they say is non-refundable! Non-refundable? For their system mistake?!! WTF?!! So not only did I pay $97.00 for the Platinum upgrade, but I wound up getting charged 3 times for the same thing and they won't refund it. When I contacted billing, they said it was non-refundable and then I emailed them back saying very explicitly that i would continue to pursue this and file a complaint with the BBB and everyone else I could think of. I got NO ANSWER!
Not only that.....in the less than ONE WEEK of being with them, I have had 15 complaint tickets, with auto generated answers from most, and about 10 different conversations with the Live Chat people, most of whom are exceptionally rude and only refer you to the video tutorials, which are garbage. Their staff for the most part are rude, obnoxious, and if one more guy gives me attitude, I will fly down to their office myself in California!
I don't even know what to do now...I have to keep my domains....I have advertising printed and need at least two of my domains out of the three that I have. But I have heard that they don't allow you to keep your domains if you cancel the service. i ahve written to them offering to pay for the domains so I may keep them.....good luck with that!.
IF ANYONE KNOWS HOW TO GO ABOUT DEALING WITH THIS ABSOLUTE GARBAGE COMPANY, PLEASE CONTACT ME AT alyssa23@telus.net. I NEED HELP!