For years, I was a BIG IX supporter. Great service, great uptime, great value. As far as my webhosting is concerned, that part is still good. Their big problem is their mail servers. I manage a non-profit youth baseball website with email lists and they get spammed constantly. So, that's life you say? But now, Comcast, ATT, and even Yahoo are blacklisting the IX servers. Three servers later, still being blocked and the tech support is horrible. Canned messages with a very rare "concerned" reply once in a while with still no results. I have given up and I am looking carefully for a new host. Stay away, they are getting worse every day.