Reviews of IX Web Hosting
IX Web Hosting : User ReviewsWeb Host Site: http://www.ixwebhosting.com
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Regardless if you are a small business, medium-sized or large corporation or if you just need a private website: IX Web Hosting has the right solution for you.
IX Web Hosting web hosting plans listed at Best Host Ratings:
- Expert
$4.95 / month, 10000 MB Space, 100.0 GB transfer - Busines Plus
$7.95 / month, 20000 MB Space, 300.0 GB transfer - Busines Win
$7.95 / month, 20000 MB Space, 300.0 GB transfer
IX Web Hosting average Uptime 99.808%
Based on 2136 days of uptime monitoring of 3 web sites hosted with IX Web Hosting
Click here for complete reliability report
Nice Company, but incompetent
posted on Jan 20, 2011 by HiddenUser email: Hidden
Web site: Hidden
Used the services of IX Web Hosting for: 1 year - 3 years
Date when last hosted by IX Web Hosting (as of Jan 20, 2011): 1 year - 3 years ago
IX Web Hosting Web Hosting Plan used: Hidden
Customer support rating: 2
Webhost Technical quality rating: 1
IX Web Hosting Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 2
Six months after switching to IX Web Hosting, our site was compromised. After this, it kept getting compromised usually every 30-45 days.
It has never been compromised before IX, and neither after I switched providers. Yet, IX tech personnel insisted my code was to blame. You draw your own conclusion.
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Downtime is the problem
posted on Oct 18, 2010 by RP_JoeUser email:
Web site: Kalibo.org
Used the services of IX Web Hosting for: 3 months - 1 year
Date when last hosted by IX Web Hosting (as of Oct 18, 2010): Current customer
IX Web Hosting Web Hosting Plan used: n/a
Customer support rating: 7
Webhost Technical quality rating: 4
IX Web Hosting Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 4
I am sad about the number of times this host is broken. Either email or websites. Its such a pain to switch wordpress and others. I have 6 domains on one account.
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great for the price
posted on Sep 20, 2010 by MichaelUser email:
Web site: www.mistermike.net
Used the services of IX Web Hosting for: 1 year - 3 years
Date when last hosted by IX Web Hosting (as of Sep 20, 2010): Current customer
IX Web Hosting Web Hosting Plan used: hostway plus few others
Customer support rating: 10
Webhost Technical quality rating: 10
IX Web Hosting Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 9
I initially pick IX because it was cheap and I wanted to just experiment with web page stuff. But, I was pleased with the tools and when I had trouble the tech support was fast and helpful. So, I moved some of my other sites (from Hostway) to IX. I've had no complaints from clients, up time has been perfect, and tech support pleasing to work with. I plan to move some of my other clients sites to IXwebhosting in the near future.
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THE WORST EVER!!!!!!!
posted on Nov 26, 2008 by NickUser email:
Web site: www.spanishhouses4u.com
Used the services of IX Web Hosting for: 1 year - 3 years
Date when last hosted by IX Web Hosting (as of Nov 26, 2008): Current customer
IX Web Hosting Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
IX Web Hosting Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I would not recommend IX Web Hosting ever!
Worst service I have ever had in my whole life.
In fact avoid it like the plague!!!
My site runs on a mysql database and it was down and up and down and up more times than a kids yoyo. So, I asked them to fix the problem on many occasions. Once I waited and waited and after a couple of days I had to telephone in to find out what was going on. I called into the sales department because they were avoiding all calls! After plenty of complaining it was up and running again to great joy, then I started to get traffic and they didn’t like it so they cut me off for a further few days !
I was fuming because it took me ages to get up the search engines. I did have a good ranking in Google and Yahoo and now I have slipped back several pages
So, here I am telling you all about it! I have kept all the logs to show! Also, because you are on a shared server if you send emails some spam software sees it as spam. I had a major problem with that too.
Out of 10, I would give them a 1 because they can just about host a basic site!
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Awfully painful hosting experience!
posted on Aug 24, 2008 by ANHHUser email: Hidden
Web site: www.australiannaturalhealing.com
Used the services of IX Web Hosting for: 3 months - 1 year
Date when last hosted by IX Web Hosting (as of Aug 24, 2008): Current customer
IX Web Hosting Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
IX Web Hosting Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 1
I moved to IX Web Hosting a bit less than a year ago. I didn't do my research properly as I only looked into 1 site which had some good reviews about this company. What a mistake!
Their technical knowledge is not only near to nonexistent, but they are also quite rude. It takes days for a ticket to be looked at and weeks to find a solution! My email has not been working since 11th of August and it is still not working! It took 5 days to convince them that there was something wrong with their server (or setup of it) and there was nothing wrong at my end! As a rule, whatever the problem is, at first, it has to be the customer's fault. No matter what the problem is, it's always the customer who probably does not have a clue of what they are doing!! It's only after nagging and screaming that they will decide to look at their side!! If you need to use the Live Chat, it may take 50 minutes to get to talk to someone. And then, 99% of the time, you've waited for nothing because the person has very limited technical knowledge and can't help. What's worse, is that they think they can and it's only after many arguments and wasted time that they will tell you to log a ticket.
Their up-time is very poor and the site is very slow.
Unfortunately, I don't have many good things to say about IX web hosting. I like their control panel though.
I'm looking for another host but doing my homework this time!!
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Worst Hosting Company on the Planet
posted on Aug 18, 2008 by JeffUser email: Hidden
Web site: Hidden
Used the services of IX Web Hosting for: over 3 years
Date when last hosted by IX Web Hosting (as of Aug 18, 2008): Less than 3 months ago
IX Web Hosting Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
IX Web Hosting Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 1
I had been a customer of IX Web Hosting for over 4 years. I have watched their service and support deteriorate significantly especially the past year. My web sites were routinely down and IX Web Hosting missed their guaranteed up-time metrics nearly every month. When I complained they would credit my account for an additional month. Finally after my sites were down for 10 consecutive days I decided a change was in order. I moved my sites and canceled my IX Web Hosting account. Rather than getting the money back I was told I would get a fraction of the refund I was owed. The customer service and billing department argued that the credits I received for them missing their stated guarantee were basically worthless from a monetary standpoint and that they continued to incur charges. Not only did I have to endure countless outages and deal with incompetent technical support leading to additional downtime and outages but I would pay for this "privilege" receiving a minimum refund. I've opened a complaint with the Better Business Bureau about their business tactics and I recommend to everyone to say as far away from IX Web Hosting as possible. If you already have an account there I suggest getting out while you can before you find your sites and your money drained.
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Awful Hosting Company
posted on Mar 27, 2008 by TheoUser email: Hidden
Web site: Hidden
Used the services of IX Web Hosting for: 1 month - 3 months
Date when last hosted by IX Web Hosting (as of Mar 27, 2008): Hidden
IX Web Hosting Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
IX Web Hosting Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
They advertise everything you want to see as far as allowed space on the server, database size, on and on and on...plus the prices are cheap. Don't be fooled by all of this. Their service is an absolute joke. We've been a customer with their top level windows plan for the past 2 months. The site has gone down at least once a week and has been down repeatedly in the past couple weeks for hours at a time due to a lack of database resources. Our site honestly feels like it's been down more than it's been up over the past week. If you host here, you better get used to being caller number 30 on hold for customer support when your site is down. The 24/7 chat support is obviously outsourced and often worthless. To top if off, they did nothing to compensate at all when I requested it, claiming they hadn't bypassed their allotted down time for the year yet (which I don't believe at all). Do yourself a favor and find a better hosting company. Trust me, you do not want to host here. I'm already in the process of doing so.
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IX Has Lost Their Way
posted on Feb 25, 2008 by BobUser email: Hidden
Web site: Hidden
Used the services of IX Web Hosting for: over 3 years
Date when last hosted by IX Web Hosting (as of Feb 25, 2008): Current customer
IX Web Hosting Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 2
IX Web Hosting Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 3
For years, I was a BIG IX supporter. Great service, great uptime, great value. As far as my webhosting is concerned, that part is still good. Their big problem is their mail servers. I manage a non-profit youth baseball website with email lists and they get spammed constantly. So, that's life you say? But now, Comcast, ATT, and even Yahoo are blacklisting the IX servers. Three servers later, still being blocked and the tech support is horrible. Canned messages with a very rare "concerned" reply once in a while with still no results. I have given up and I am looking carefully for a new host. Stay away, they are getting worse every day.
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Couldn't get much worse
posted on Feb 06, 2008 by SteveUser email: Hidden
Web site: Hidden
Used the services of IX Web Hosting for: over 3 years
Date when last hosted by IX Web Hosting (as of Feb 06, 2008): Current customer
IX Web Hosting Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 5
IX Web Hosting Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 2
IX Webhosting has a problem with email. At times my email is delayed by as much as eight hours. When I contact support, the answer is that they have had a "small problem" with the email. The response to any trouble ticket can take upwards of 24 hours. Accessing the control panel or webmail sometimes takes several minutes for each screen that you want to see.
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Very, very slow
posted on Sep 21, 2007 by Joseph ColsonUser email: Hidden
Web site: http://www.joecolsonphotography.com
Used the services of IX Web Hosting for: 3 months - 1 year
Date when last hosted by IX Web Hosting (as of Sep 21, 2007): Current customer
IX Web Hosting Web Hosting Plan used: Hidden
Customer support rating: 5
Webhost Technical quality rating: 1
IX Web Hosting Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 3
On a very frequent basis, I have been unable to access my site. Or the access has been very, very slow. The folks at IX respond quickly, but they don't tell me what's going on, nor do they really fix the problem. I don't recommend IX.
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