IPower was fantastic for the first five years that I used them. Beginning in Fall 2007, there has been a severe degradation in their service, across multiple categories. There have been frequent outages of my websites; hours of hold-time, waiting for IPower customer service; days without FTP access; rude people who simply do not tell the truth and do not resolve the technical issues. I suspect that some of this may relate to their migration of websites to a new generation of servers, but both the migration porcess and the customer service have been absolutely terrible.