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Quality Tech Support Is Nonexistent
posted on Feb 11, 2008 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of iPowerWeb for: Hidden
Date when last hosted by iPowerWeb (as of Feb 11, 2008): Hidden
iPowerWeb Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
iPowerWeb Web hosting services Cost/Value rating: 6
Web hosting provider Overall rating: 1
If you like waiting hours on the phone to talk to tech support, iPowerWeb is the host for you. After waiting at least an hour and you like talking to someone who cannot do anything except forward your call to another person who does not help you, iPowerWeb is the host for you. If your website crashes and you like waiting several weeks for its resurrection, iPowerWeb is the host for you. If you like not being able to talk to any company executive about a problem (there are no numbers available), iPowerWeb is the host for you. If you like listening to the wrong solution and being transferred endlessly to the wrong department, iPowerWeb is the host for you. The best tech support I have ever received at iPowerWeb has been talking with an employee in sales who forwards me to someone who may be able to help. Good tech support at iPowerWeb does not exist. Employees are paid poorly, so almost all of the good workers eventually leave. Among the few employees (6) I have found during the past 8 years, all have resigned. There does not seem to be any plan to improve the quality of tech support; in any case, it has never improved. It has only worsened. The wait times have become ridiculous, and no one seems to care. Otherwise, iPowerWeb is a wonderful host.