iPowerWeb Review Reply
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Worst Customer Service Ever
posted on Feb 09, 2008 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of iPowerWeb for: Hidden
Date when last hosted by iPowerWeb (as of Feb 09, 2008): Hidden
iPowerWeb Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 2
iPowerWeb Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 3
We've had problems with Ipowerweb in the past, but they were usually resolved within 24 hours. Since their switch to the new server and new v-deck, we have not been able to get a response for several days. Our CGI forms no longer function correctly, although they work in test, and it took over 48 hours for a customer service rep to respond to the first query. It's now been another 48 hours and still no response. Our forum pages take several minutes to load on some days and load just fine as soon as I go to file a complaint. We're definitely considering moving all of our domains at this point.