My email has been down 5 days now - first guy Friday said he opened a ticket - I called back Monday and after being on hold 1.15 hours was told the guy I spoke to Friday did ZERO on opening a ticket.

Now, today, I called back to check on ticket opened yesterday - been on hold 2 hours and counting. No BS - 2 HOURS!!!!!!!!!!! The first asshole that answered immediately said before I could even get the reason for my call out that he was transferring me to resellers area (I am not a reseller of hosting sites so I got no clue why my site is marked as a reseller site) - AND THAT WAS OVER AN HOUR AGO.

Worse yet, my business email is out of service still and it is costing us cash not having it working.

There customer service is the pits. THey are history when I renew next year.