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Very Poor Customer Service
posted on Mar 22, 2007 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of iPowerWeb for: Hidden
Date when last hosted by iPowerWeb (as of Mar 22, 2007): Hidden
iPowerWeb Web Hosting Plan used: Hidden
Customer support rating: 2
Webhost Technical quality rating: 2
iPowerWeb Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 3
My client's website has been hosted at ipowerweb.com for over 3 years. The prices are good and the system is generally online on a regular basis. However, features are somewha limited compared to other hosting companies. The real problem with Ipowerweb is when there is a problem, you can't get reliable technical support. Typically, the only support available is via email and that is slow responding. When they do respond, you may have to wait anotehr day until someone answers. Then the answers are often not addressing your questions/problems. Also, account passwords can revert to previous passwords with no notice. You go to login to your account and your password has been changed.
I am still waiting for a reply to a technical question/problem form 3 weeks ago. Never did get any help. Just get repeated questions about the credit card number on the account.
Also, apparently some of the tech support people do not speak English well enough to answer your questions coherently.
If my client did not have so many files online requiring many hours of work to transfer, I would advise them to change hosting companies.
As it is now, I would not recommend Ipowerweb.com to anyone for hosting services due to the poor customer service. Please be aware that many websites recommend Ipowerweb because they have a very generous affiliate commission, not because they are a quality, reliable hosting company. When it comes to Ipowerweb.com, run, run, run, very fast AWAY from them.