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Becoming a Terrible Host!
posted on Jan 02, 2007 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of iPowerWeb for: Hidden
Date when last hosted by iPowerWeb (as of Jan 02, 2007): Hidden
iPowerWeb Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
iPowerWeb Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I have had several websites hosted by iPowerweb for well over 3 years. I have noticed that in the past few months, there service has become HORRIBLE!
For example, I paid to have an additional domain name hosted on my account several years ago and it was working very well for a long period of time. Recently, the site was down for over a week and showed the default vDeck page. I contacted tech support and they fixed it. Great! A week later it went down again. I contacted technical support again and they ARGUED with me that there was nothing wrong with my site and that this issue was already resolved. They also stated that I should have used the original ticket I opened a week prior. WTF?!?! I literally had to argue via email with them for an entire evening and NOTHING was accomplished. Finally, the site was fixed the next day by someone else.
Of course, now ALL of my sites have been down for well over 4 days with an error on the server that's hosting our sites. I contacted iPowerweb and did not receive a response in the 24 hour period the email states I should expect to receive one. I emailed them again and they finally responded with:
"Thank you for contacting IPOWER Technical Support.
The issue that you are reporting is a known issue on your server. Our System Admins are working on this issue trying to get it resolved ASAP. Please allow us a little time to resolve the issue."
A "little" time?!?!?!? That is BS! It has been well over 4 days. How much time do they need?
I am currently looking for a new (and much more reliable) webhost. Their customer service, technical support, and hosting service have become absolutely terrible!