My company's site has had excellent uptime. It's a modest-sized, simple site, with a minimum of changes and no scripting. Traffic is light by Internet standards.

The site has been quick to serve pages, any time that I've checked it.

Just once, near the startup, I needed customer service to fix FTP access permissions, and they did it quickly.

Site statistics are informative and the data collection appears to be reliable. A bug in the download of site statistics to Excel has been unresolved for several years (I gave up on bugging them-- they didn't seem to have a clue what was wrong). So, I download the stats into Word. That works reliably.

Email (via Intermail) has been high in reliability and uptime. Email administration is easy.

I've encountered no billing errors.

However, looking at the reviews and ratings on webhostratings has me plenty worried, and I'd like to save some money, too. I may change.