Interkey is positioned to be an excellent ISP, however, it sufferes from the ability to keep talented tech support people, and they are unable to keep to the 24/7 monitoring and service claim that they make.

The outages are few and far between, but often they take place when no one is around. Messages must be left on answering machines. The problems do get fixed however.

A plus in their favor is that you can speak with people when they are in, and you can get some things done that other providers would either be unable to do, or would not help with.

The pricing is fine. They have various plans, and the economy plan, which is not listed here (9.95) is used by people I know without issue. That's good for a small (1-3 page) site.

I have read some of the reviews here, and I know for a fact that Interkey went though some changes. They have made several attempts to make the automated control panel and other features (it's a canned ISP app) work, but as mentioned by another reviewer, it is flawed. Personally, the only item I use is the email account setup. That works fine.

It's an IIS-based system (well, the area which supports my site is), and you can integrate with a DB in a fairly painless manner. I have my billing automated via credit card, and I don't recall any problem with that.

The bottom line is that Interkey is certainly better than a lot of the other players out there, but it does suffer from being able to have someone on-call 24/7. As I write this, they are coming off a weekend outage. This isn't good, but as I have learned, Interkey has it's own service provider which gets them to the backbone. Sometimes they give them problems, and knowing who they are, it's understandable. Perhaps this is one of those times, but what is not understandable is the inablility to contact someone 24/7 when there is a problem. Knowing that people are aware of the problem and working on it, is worth its weight in gold in this day and age. It's much better than just reaching an answering machine.

Network status and claims of 24/7 support are not valid and should be either dropped or enforced. One or the other, but not advertised when they don't exist.

We have had so much trouble with Interkey. It's a surprise that they are still in business.

1) It's near impossible to get a hold of anyone. I've had tech issues last several months with them most times.

2) Their user control panel is really only to view your hosting package, not to administer it in any serious way. This is really horrible because you have to rely on them to make most changes. (See my comment above.)

3) We lost heaps of sales due to their inability to update our SSL certificate (they are a SSL reseller as well). It was down for 6 months before it was updated (and that only happened because we FINALLY got a hold of someone there). Our customers received a prompt in this time telling them our site was note secure.

The amount of work we are going through right now to move our site and certificates is tremendous. Interkey is costing us so many hours just to release ourselves from all ties to them. The limited access they give you makes it that much worse.

What a LOUSY service.

I was hosted with Interkey for 1 1/2 years and used to deal with a Fred Schrank. Ever since he left there Interkey's service is terrible. It's much slower, down-time is constant, tech support is horrible and no longer 24/7 and they changed everything. I think almost all their customers left too.

you will love their service. it cant be beat

After one month of hosting with Interkey.net, we realized they could not handle our needs. I was only able to contact one person, is he the only employee. We tried to get them to stop billing us, but 9 months later we still get a bill.

I've sent many emails messages to techsupport@interkey.net without ever getting a reply. I've left message after message at the 866-468-3753 support number to only hear a message to leave a message. They promise to call you back but don't hold your breath.