Just wanted to add my voice the chorus of complaints about this rip-off venture. They will not answer your trouble tickets, they will not answer your support calls.
After a problem with billing, my account, which had been running with them for several years, was instantly suspended without any notification. My site simply stopped working and my e-mail dried up.
I went online, updated the credit card info and left phone messages and trouble tickets to find out what had happened. Nothing. Nada. I subsequently canceled the account but HAVE NOT BEEN REFUNDED. Since it is impossible to reach this horrible organization, I have taken up the matter with the credit card company.
My strong advice: AVOID INFINOLOGY LIKE THE PLAGUE THAT THEY ARE!!!
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