Infinology - Terrible

Back in 2001, I bought my domain and hosted with Primemaster Solutions. No problems with them. About a year later they were bought by Infinology. I experienced downtimes and poor tech support early on. I immediately switched from them. The only thing I do with them is the yearly domain renewal, a painless and straight forward process with no problems. Should there be?

This past July I received my renewal notice for the August expiration. I submitted the online payment form as usual and did not observe any errors or complications.

A day after the domain expiration I notice my site was down. Checking with my domain control panel I noticed my domain had expired and there were no pending requests.

I immediately called Infinology during their tech support hours and after ringing for 5 minutes a voicemail answered. I left a message. I also emailed Sales, Billing, and Tech Support. I also re-submitted a renewal payment just in case the first was somehow lost.

On the 2nd day after no responses, I spent the worse part of my workday calling Infinologies contact numbers. I was excited when finally someone answered the option 2 Tech support from the Phone Menu Tree. To my surprise he said First Rate Mortgage Company. He hung up after I said I was trying to get hold of Infinology.

Tried a second time and got First Rate Mortgage again, this time he said enter extension 51 or 52 to get them. This is weird. Called back and entered extension 51. After 10 rings, Tatiana from tech support answers. We can barely communicate with the strong accent and poor connection. She said the charges are in the system and my domain should be active the next day. She emails me back to say only one charge mad by Billing.

Then next day comes, domain still expired. I spend the next 2 days calling, emailing, faxing. Finally I get Katrina in Sales. She sounded just like Tatiana and stutters when I mention that to here. She says oh she's in Tech support. Okay, so after battling for 5 minutes that they are the registrar of my domain who is responsible for submitting the renwal to the registries, She take my credit card and domain info. She says to call back in 2 hours to make sure Billing got it? She says that there is nothing in the system about any renewal attempts, even with Tatiana!! Whaaat!!

I call back in 2 hours, she says billing got it and that it will take 72 hours for my domain renewal to appear. I tell her 24 hours and she doesn't budge and hangs up. I can never get hold of her again.

It's 9 days past my domain expiration, still in registrar-hold status, and no charges to my credit card. No responses at all.

I do believe they are under new ownership, probably ready to go under. I've already submitted complaints to the bureau, ICANN, and such. That won't do much though.

I'll just keep pushing until they renew it. Only then can I transfer it to another registrar.

Thinking back, my only mistake was to not transfer my domain to someone like godaddy.com. After researching they seem to have favorable reviews. Even registerfly.com has some dirt, registerflies.com. They're even ICANN registered? Holy Carp!!(I know).

So I have an online business, dead in the water. Phone's blowing up because email is down because of DNS. All for a measly renewal which is pennies compared to money lost and not to mention all my site optimization work. Truly a f*cked situation.

Apparently there is other recent carp too! Operating under different names.
http://www.ripoffreport.com/reports/ripoff205611.htm
http://www.ripoffreport.com/reports/ripoff204688.htm
http://www.ripoffreport.com/reports/ripoff206377.htm
http://www.ripoffreport.com/reports/ripoff205538.htm
http://www.ripoffreport.com/reports/ripoff202942.htm
http://www.ripoffreport.com/reports/ripoff202536.htm

Contact Info:
Infinology Corporation
3010 Wilshire Blvd P.O. Box 450
Los Angeles, CA 90010

3250 Or 3010 Wilshire Blvd
Los Angeles California 90010
U.S.A.
Phone Number:
310-693-4324

Registrant:
Infinology Corporation
270 Storke Rd Suite 10
Goleta, CA 93117
US

Registrar: DOTSTER
Domain Name: INFINOLOGY.COM
Created on: 01-MAR-01
Expires on: 01-MAR-08
Last Updated on: 16-MAY-06

Administrative, Technical Contact:
Corporation, Infinology domreg@infinology.com
Infinology Corporation
270 Storke Rd Suite 10
Goleta, CA 93117
US
1+.8778832248
1+.8778832248


Don't use these guys!!!