I hosted with this company 3 months ago and to date I still can't access my site or email which is all associated with my business
What a let down BEWARE

Tried for over a month to cancel the service and get my money back. I should of did more research before going with them. The rarely answer the number I call and when I do get thru they tell me wait until tomorow to get my refund. I'm not filing complaints with the BBB and California Attorney Generals office. They have a F rating in the BBB of California
Here is the Infinology contact info:
Address: 3250 Wilshire Blvd #809
Los Angeles,
CA 90010-1510
Primary Phone: (877) 883-2248

We bought our hosting plan with Infinology three years ago, and needed some tech support at first. It was prompt and good. We simply had some informational pages about our company up, and used a bunch of email addresses. Then this year, I noticed that new customers get SpamAssassin with their accounts. I wrote and requested that SpamAssassin be enabled for our account, and was told we'd hafta pay $20 to be moved off the old, creaky server we were on to a new one which supports SpamAssassin. That didn't seem fair, treating the loyal customers that way, so I dropped it, figuring that when our hosting expired in July, we'd simply move to another host we have and like a lot (which offers about a thsousand more features) anyway.

Suddenly, we couldn't pop our email, and discovered our domain had expired. Oooops: the email address we'd had on our Infinology account no longer existed, so we didn't receive notification that the domain was about to expire. My bad. Went in and changed our email address, then went to request a transfer of the domain name ... but discovered that our email address on our account at Infinology had reverted to the non-existent email address. Wrote to their billing and support departments repeatedly asking them to change it back, but no reply. Phone calls to billing and support ring forever with no voicemail. Dialing 0 to speak to the operator says, "Leave a voicemail for Infinology Corporation Jason," and no one returns the voicemails. The 30-day grace period on the domain name is now up, but we still can't register it elsewhere, and I'm beginning to worry that we'll never have it again.

I've filed a BBB complain with the Santa Barbara office, but there's been no word yet. We continue to resent the same email every day, without response.

Folks ought NOT sign up with Infinology. There's no one there!

Back in 2001, I bought my domain and hosted with Primemaster Solutions. No problems with them. About a year later they were bought by Infinology. I experienced downtimes and poor tech support early on. I immediately switched from them. The only thing I do with them is the yearly domain renewal, a painless and straight forward process with no problems. Should there be?

This past July I received my renewal notice for the August expiration. I submitted the online payment form as usual and did not observe any errors or complications.

A day after the domain expiration I notice my site was down. Checking with my domain control panel I noticed my domain had expired and there were no pending requests.

I immediately called Infinology during their tech support hours and after ringing for 5 minutes a voicemail answered. I left a message. I also emailed Sales, Billing, and Tech Support. I also re-submitted a renewal payment just in case the first was somehow lost.

On the 2nd day after no responses, I spent the worse part of my workday calling Infinologies contact numbers. I was excited when finally someone answered the option 2 Tech support from the Phone Menu Tree. To my surprise he said First Rate Mortgage Company. He hung up after I said I was trying to get hold of Infinology.

Tried a second time and got First Rate Mortgage again, this time he said enter extension 51 or 52 to get them. This is weird. Called back and entered extension 51. After 10 rings, Tatiana from tech support answers. We can barely communicate with the strong accent and poor connection. She said the charges are in the system and my domain should be active the next day. She emails me back to say only one charge mad by Billing.

Then next day comes, domain still expired. I spend the next 2 days calling, emailing, faxing. Finally I get Katrina in Sales. She sounded just like Tatiana and stutters when I mention that to here. She says oh she's in Tech support. Okay, so after battling for 5 minutes that they are the registrar of my domain who is responsible for submitting the renwal to the registries, She take my credit card and domain info. She says to call back in 2 hours to make sure Billing got it? She says that there is nothing in the system about any renewal attempts, even with Tatiana!! Whaaat!!

I call back in 2 hours, she says billing got it and that it will take 72 hours for my domain renewal to appear. I tell her 24 hours and she doesn't budge and hangs up. I can never get hold of her again.

It's 9 days past my domain expiration, still in registrar-hold status, and no charges to my credit card. No responses at all.

I do believe they are under new ownership, probably ready to go under. I've already submitted complaints to the bureau, ICANN, and such. That won't do much though.

I'll just keep pushing until they renew it. Only then can I transfer it to another registrar.

Thinking back, my only mistake was to not transfer my domain to someone like godaddy.com. After researching they seem to have favorable reviews. Even registerfly.com has some dirt, registerflies.com. They're even ICANN registered? Holy Carp!!(I know).

So I have an online business, dead in the water. Phone's blowing up because email is down because of DNS. All for a measly renewal which is pennies compared to money lost and not to mention all my site optimization work. Truly a f*cked situation.

Apparently there is other recent carp too! Operating under different names.
http://www.ripoffreport.com/reports/ripoff205611.htm
http://www.ripoffreport.com/reports/ripoff204688.htm
http://www.ripoffreport.com/reports/ripoff206377.htm
http://www.ripoffreport.com/reports/ripoff205538.htm
http://www.ripoffreport.com/reports/ripoff202942.htm
http://www.ripoffreport.com/reports/ripoff202536.htm

Contact Info:
Infinology Corporation
3010 Wilshire Blvd P.O. Box 450
Los Angeles, CA 90010

3250 Or 3010 Wilshire Blvd
Los Angeles California 90010
U.S.A.
Phone Number:
310-693-4324

Registrant:
Infinology Corporation
270 Storke Rd Suite 10
Goleta, CA 93117
US

Registrar: DOTSTER
Domain Name: INFINOLOGY.COM
Created on: 01-MAR-01
Expires on: 01-MAR-08
Last Updated on: 16-MAY-06

Administrative, Technical Contact:
Corporation, Infinology domreg@infinology.com
Infinology Corporation
270 Storke Rd Suite 10
Goleta, CA 93117
US
1+.8778832248
1+.8778832248


Don't use these guys!!!

This company is not only terrible at providing the service they claim to provide, but they are ridiculously anonymous for a legitimate company. Why would a good company have absolutely NO mention of a persons name on their website, there is no ceo, no owner, no rep, nothing on their site. They claim to be involved with "fortune 500 companies", but do they list even ONE NAME of one of these companies? OF COURSE NOT! They are impossible to contact in case of problems and take no responsibility for anything! BUYER BEWARE!!!