This was my first web host, which was recommended by friends that use the service. They said it was the best. I have not used any other service but if there is a service better, it has to run the site for me. I was told that with ICDSoft I will receive prompt technical support and server uptime is almost 100% - mine has been at 100% since signing. Response to my really naive questions have been answered within minutes with clear and precise answers that even I, a newbie can understand. For my first web host, they are setting the bar really high for any other host that I would consider.