I am not the kind of person who writes reviews like this but I have been so consistently impressed by ICDSoft that I am making an exception in this case.

I have been a customer of ICDSoft since September 2002. Before choosing to use their services, I spent many hours on web hosting review sites trying to find the right provider for my web design venture, and since finances were tight I wanted to be sure I made the best choice.

Since then, I have not looked back and have recommended ICDSoft to clients and others who were seeking hosting advice.

I am a graphic designer as well as a web developer, and I appreciate clean and well-designed interfaces. Their control panel and webmail interfaces are clean and easy to use.

I have found their support system to be as good as everyone says it is, and their replies are always helpful, polite and well-informed. Over the last three and a half years I have made 20 support queries for various different matters and only three queries took more than ten minutes to be responded to. Rarely do I have to wait more than three minutes for an answer, though one response did take eleven hours. However this was both a low priority issue and one that was relatively non-trivial to resolve (preventing webmail hits from showing up on a stats page). The solution they provided worked perfectly.

Another point worth mentioning is that since I have joined, the price has stayed about the same, yet they are constantly adding features. When I joined, if I remember correctly, the Personal plan allowed 333MB of disk space, about 5GB bandwidth per month, and 3 subdomains, for about $5 per month. Recently the account was converted to a Universal account and for less than $5/month (due to discounts for multiple account holders) ICDSoft provides 750MB, 15GB and 15 subdomains, not to mention up-to-date support for the latest web technologies such as Ruby and PHP5.

Since I started hosting websites with them, I have had problems with downtime only twice. One of these times it was actually due to a network outage somewhere between my computer and their servers, which was outside their control (the site was still up throughout this outage and available elsewhere). The other time the outage was due to maintenance and it was resolved in a matter of minutes. Each time their support staff were very helpful with my queries, and were able to inform me straight away of the cause of the outage.

If you are considering a hosting package I would recommend ICDSoft without reservation.