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Awesome service
posted on Mar 20, 2006 by HiddenUser email: Hidden
Web site: Submitted but not made public
Used the services of ICDSoft for: Hidden
Date when last hosted by ICDSoft (as of Mar 20, 2006): Hidden
ICDSoft Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
ICDSoft Web hosting services Cost/Value rating: 8
Web hosting provider Overall rating: 9
I just kind of happened across icdsoft about 5 years ago. I've been with them ever since. I've been tempted by Godaddy.com spouting about the 5 gigs or 10 gigs of space but I always come back to ICDSoft.
First off its only like 4-5 bucks a month. I was kind of annoyed with the 1 free database but now that its gone to 2(and i'm sure will expand in the future) I'm happier. Every few months they up the storage limit. Its 750mb now which is plenty for what I use.
Secondly uptime is basically not a question. Its up all the time. Enough said.
Lastly is the customer service. I enter a support ticket(which is very infrequently) and I get an answer back in basically less than 10 minutes. In less than an hour I can basically go back and forth about 6-7 times with tech support to get my problem resolved. They have resolved EVERY single problem I've had since I started. Even helped me get my domain moved to them a few years back as well as helped me move my information from the Hong Kong servers of theirs to USA servers to improve connect times.
All in all i'm happy. Theres probably cheaper. Theres probably more features. But I'm just not willing to sacrifice basically 100% uptime and the best customer service I've ever encountered(bar-none) to save a few cents or to get a bunch of storage space I dont need.