Reviews of ICDSoft
ICDSoft : User ReviewsWeb Host Site: http://www.icdsoft.com
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Affordable and reliable web hosting services. Customer care and assistance is what makes the difference in the world of web hosting. We are here for you - 24/7! Our qualified support team will provide you with all the help you need
[Read our editor's review of ICDSoft]
ICDSoft web hosting plans listed at Best Host Ratings:
- Universal Hosting Plan
$6.00 / month, 1000 MB Space, 20.0 GB transfer - Business Hosting Plan
$10.00 / month, 50000 MB Space, 500.0 GB transfer
ICDSoft average Uptime 99.954%
Based on 2268 days of uptime monitoring of 4 web sites hosted with ICDSoft
Click here for complete reliability report
Great price, great service
posted on Apr 30, 2006 by Bill SewallUser email:
Web site: www.bsewall.com
Used the services of ICDSoft for: over 3 years
Date when last hosted by ICDSoft (as of Apr 30, 2006): Current customer
ICDSoft Web Hosting Plan used: Personal Hosting Plan
Customer support rating: 10
Webhost Technical quality rating: 10
ICDSoft Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
Service - Their response to questions and trouble tickets is exceptional. They reply quickly and concisely and demonstrate a high level of concern for the customer.
Price - I am not looking for a lot of bells and whistles, just a hosting service that provides the basics at a reasonable price. I do want good response times, plenty of storage and reliability. ICDSoft has never let me down.
Wow Factor - A few months ago I noticed that my files were bumping up against the storage limit on the server. I spent a few days considering if I should spend the extra money for more capacity or begin the painful process of winnowing out my unnecessary files. Before I could make any decision I received a notice from ICDSoft that they were increasing my limits without charge! I like vendors that address my concerns before I even contact them.
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Very happy repeat customer since Sept. '02
posted on Apr 24, 2006 by Brian SUser email: Hidden
Web site: Hidden
Used the services of ICDSoft for: over 3 years
Date when last hosted by ICDSoft (as of Apr 24, 2006): Current customer
ICDSoft Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 9
ICDSoft Web hosting services Cost/Value rating: 9
Web hosting provider Overall rating: 10
I am not the kind of person who writes reviews like this but I have been so consistently impressed by ICDSoft that I am making an exception in this case.
I have been a customer of ICDSoft since September 2002. Before choosing to use their services, I spent many hours on web hosting review sites trying to find the right provider for my web design venture, and since finances were tight I wanted to be sure I made the best choice.
Since then, I have not looked back and have recommended ICDSoft to clients and others who were seeking hosting advice.
I am a graphic designer as well as a web developer, and I appreciate clean and well-designed interfaces. Their control panel and webmail interfaces are clean and easy to use.
I have found their support system to be as good as everyone says it is, and their replies are always helpful, polite and well-informed. Over the last three and a half years I have made 20 support queries for various different matters and only three queries took more than ten minutes to be responded to. Rarely do I have to wait more than three minutes for an answer, though one response did take eleven hours. However this was both a low priority issue and one that was relatively non-trivial to resolve (preventing webmail hits from showing up on a stats page). The solution they provided worked perfectly.
Another point worth mentioning is that since I have joined, the price has stayed about the same, yet they are constantly adding features. When I joined, if I remember correctly, the Personal plan allowed 333MB of disk space, about 5GB bandwidth per month, and 3 subdomains, for about $5 per month. Recently the account was converted to a Universal account and for less than $5/month (due to discounts for multiple account holders) ICDSoft provides 750MB, 15GB and 15 subdomains, not to mention up-to-date support for the latest web technologies such as Ruby and PHP5.
Since I started hosting websites with them, I have had problems with downtime only twice. One of these times it was actually due to a network outage somewhere between my computer and their servers, which was outside their control (the site was still up throughout this outage and available elsewhere). The other time the outage was due to maintenance and it was resolved in a matter of minutes. Each time their support staff were very helpful with my queries, and were able to inform me straight away of the cause of the outage.
If you are considering a hosting package I would recommend ICDSoft without reservation.
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!!!! Who else does such things? I really think only ICdSoft !!!!
posted on Apr 11, 2006 by Hijos de la Divina VoluntadUser email:
Web site: www.divvol.org
Used the services of ICDSoft for: 1 year - 3 years
Date when last hosted by ICDSoft (as of Apr 11, 2006): Current customer
ICDSoft Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
ICDSoft Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
* ICDSoft really appreciate and respect their Clients: This is what you feel about being a client of ICDSoft; you feel like they really appreciate you very much as a client. Great and “estrange for nowadays” marvellous Client Service. Additionally: great discounts for new accounts, reseller programs, they give you money if you promote their hosting!!!!
* Impressive, fast and very Serious guaranteed 24/7 support: within one hour, guaranteed, and often much sooner. This is true!!! and the best thing is that the support teem really knows about every thing related with your hosting and give always the right answer, you don’t have to explain more than once!!! They answer everything not like machines but really like experts.
* Robust Hosting: complete-usefull-easy2use Control Panel, scripts (php, perl, ruby, python, TCL), FTP accounts, directory protection, MySql databases, frontpage and ftp htm publication, webmail (span filters, mail-lists…), domain parking, monthly data transfer not used is accumulated for the next month!!!!!!!!!!! … and much more…
* They have upgraded (disk space, traffic) for free to ALL their clients, and not for few but they give 50% more for free!!!!!
!!!! Who else does such things? I really think only ICdSoft !!!!
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Thank you, ICDSoft !
posted on Mar 28, 2006 by Neylan EtimanUser email: Hidden
Web site: http://www.neylan-etiman.com
Used the services of ICDSoft for: 1 year - 3 years
Date when last hosted by ICDSoft (as of Mar 28, 2006): Current customer
ICDSoft Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
ICDSoft Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
My 4-6 domains are hosted with ICDSOft since more than 2 years now.
Never had a single problem, support works fantastic, I wish I could rate their replies higher than 10/10
THANKS A LOT !
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Good..
posted on Mar 26, 2006 by JackUser email: Hidden
Web site: Hidden
Used the services of ICDSoft for: 1 year - 3 years
Date when last hosted by ICDSoft (as of Mar 26, 2006): 1 year - 3 years ago
ICDSoft Web Hosting Plan used: Hidden
Customer support rating: 9
Webhost Technical quality rating: 8
ICDSoft Web hosting services Cost/Value rating: 7
Web hosting provider Overall rating: 8
I was with them 2 years ago and I was pleased with their service as well...
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Awesome service
posted on Mar 20, 2006 by Mike RuddUser email:
Web site: www.thenatureboys.net
Used the services of ICDSoft for: over 3 years
Date when last hosted by ICDSoft (as of Mar 20, 2006): Current customer
ICDSoft Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
ICDSoft Web hosting services Cost/Value rating: 8
Web hosting provider Overall rating: 9
I just kind of happened across icdsoft about 5 years ago. I've been with them ever since. I've been tempted by Godaddy.com spouting about the 5 gigs or 10 gigs of space but I always come back to ICDSoft.
First off its only like 4-5 bucks a month. I was kind of annoyed with the 1 free database but now that its gone to 2(and i'm sure will expand in the future) I'm happier. Every few months they up the storage limit. Its 750mb now which is plenty for what I use.
Secondly uptime is basically not a question. Its up all the time. Enough said.
Lastly is the customer service. I enter a support ticket(which is very infrequently) and I get an answer back in basically less than 10 minutes. In less than an hour I can basically go back and forth about 6-7 times with tech support to get my problem resolved. They have resolved EVERY single problem I've had since I started. Even helped me get my domain moved to them a few years back as well as helped me move my information from the Hong Kong servers of theirs to USA servers to improve connect times.
All in all i'm happy. Theres probably cheaper. Theres probably more features. But I'm just not willing to sacrifice basically 100% uptime and the best customer service I've ever encountered(bar-none) to save a few cents or to get a bunch of storage space I dont need.
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Wonderful !!!
posted on Mar 13, 2006 by Jerome CroteauUser email:
Web site: http://www.esplm.ca
Used the services of ICDSoft for: over 3 years
Date when last hosted by ICDSoft (as of Mar 13, 2006): Current customer
ICDSoft Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
ICDSoft Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
Great service, very fast support for all kind of problems. Back up every day, all files !
Full features... very low prices, recommended for all webmaster !
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It's fine
posted on Mar 08, 2006 by HiddenUser email: Hidden
Web site: Hidden
Used the services of ICDSoft for: over 3 years
Date when last hosted by ICDSoft (as of Mar 08, 2006): Current customer
ICDSoft Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: n/a
ICDSoft Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I've been working for British Telecommunications companies in Spain for the last 6 years and I know what this business is all about pretty well. In fact, I used to design hosting services for my companies and I can assure that ICDSoft package is very well designed even as the control panel maybe can be a little improved.
I recommended ICDSoft to my friends because price quality ratio is very high. Most of all, https webmail is the leading service all of my friends demand from me (in this turbulent times of Proxies everywhere).
I'm planning to stay the next 10 years.
I can not comment on technical support because I had no problems till now.
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Best decision I've made
posted on Mar 01, 2006 by Alan MandelUser email: Hidden
Web site: n/a
Used the services of ICDSoft for: over 3 years
Date when last hosted by ICDSoft (as of Mar 01, 2006): Current customer
ICDSoft Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
ICDSoft Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
After making a mistake with another hosting company, I have used icdsoft for several domains.
I'm so happy with this company. It's inexpensive, and the reliability has been excellent - just one short outage in years of hosting. But it's the service that really distinguishes icdsoft.
I've had my share of questions for Support over the years, and they were all handled quickly and professionally. Usually, my requests were answered within minutes. And I never had to wait more than about an hour to get a response to my requests. This is positively amazing, considering the cost, and considering how disappointing the service is from other companies that charge higher rates.
I had a recent security-related issue, and the suresupport guys went well out of their way to get me what I needed to solve the problems I encountered.
Needless to say, I'll be recommending icdsoft to anyone who wants to set up hosting.
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Awesome
posted on Feb 26, 2006 by jimUser email: Hidden
Web site: Hidden
Used the services of ICDSoft for: 1 year - 3 years
Date when last hosted by ICDSoft (as of Feb 26, 2006): Current customer
ICDSoft Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
ICDSoft Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I have three accounts with them. Best customer service bar none! All my service requests have been answered under 5 minutes including the one time I called on New Year's eve.
Great features & prices but not the cheapest. However when bundled with their customer support, they are unbeatable.
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